Partner Development Business Analyst

Location: Dallas, TX

The Partner Development Business Analyst supports the Partner Development team through business analysis, operational oversight, and process improvement initiatives. This role helps ensure the systems, reporting, and workflows that support partner management and revenue growth are accurate, efficient, and scalable.

Working cross-functionally across Salesforce, reporting, contracts, customer support, finance, and project management workflows, the Business Analyst will leverage data-driven insights and sound judgment to prioritize initiatives, resolve operational challenges, and recommend strategic improvements. This position also manages a small portfolio of high school and junior college partners, providing valuable exposure to sales, account management, and partner development, with a pathway toward future Partner Development Manager opportunities.

Essential Duties & Responsibilities

• Manage post-sale contract and operational workflows, ensuring completed deals are accurately transitioned across internal systems and teams.
• Analyze partner performance, revenue trends, sales pipeline health, renewals, and operational metrics to identify risks, opportunities, and actionable recommendations for leadership.
• Lead the design, implementation, documentation, and continuous improvement of business processes across Salesforce, contract management systems, Jira, Taskland, and related platforms.
• Establish and maintain Salesforce governance standards, monitor data integrity, and implement corrective actions to improve CRM accuracy and effectiveness.
• Coordinate Partner Development initiatives across Finance, Operations, Product, Design, Support, SIDEARM Extended, and other internal teams.
• Evaluate and assist with prioritizing Tier 2 customer support issues, coordinating appropriate follow-up and escalation when necessary.
• Identify operational risks, process gaps, reporting issues, workflow bottlenecks, and inefficiencies, and implement solutions that improve performance, scalability, and business outcomes.
• Develop dashboards, reports, and analyses that support informed decision-making and operational visibility.
• Manage a small portfolio of high school and junior college partners, including renewals, proposals, account management activities, and revenue growth opportunities.
• Support accounts receivable follow-up and collections coordination, helping resolve outstanding issues in partnership with Finance and Partner Development stakeholders.
• Perform additional analytical, operational, and commercial responsibilities as needed to support departmental objectives and broader company initiatives.