Manager Technology Solutions - Loyalty

Ready to Make an Impact? Are you an experienced technology leader with a passion for customer loyalty platforms, partner ecosystems, and scalable digital solutions? As Manager, Technology Solutions – Loyalty Platforms, you will own the technology solutions that power Sobeys’ loyalty ecosystem, including Scene+ / Bond platform integrations and LOOP operational ownership. This role balances people leadership, solution strategy, platform operations, and vendor/partner management, ensuring loyalty platforms are stable, scalable, and continuously evolving to deliver customer and business value.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a Full-time opportunity for a Manager Technology Solutions - Loyalty. This role can be based out of our offices including Mississauga, ON; Stellarton, NS: Here’s Where You’ll Be Focusing People Leadership Lead and develop a multi‑skilled solution team consisting of Tech Leads, Developers, Solution Architects, and Application Support / Solution Owners.

Foster a culture of accountability, continuous improvement, and engineering excellence. Support career development, performance management, and capability growth across the team. Enable Agile delivery practices and ensure effective sprint execution, backlog health, and team velocity. Loyalty Platform Ownership & Operations Own the end‑to‑end lifecycle of Sobeys’ Loyalty Technology Solutions, including day‑to‑day operations, roadmap delivery, and continual improvement.

Accountable for the Scene+ / Bond platform relationship, acting as the primary technology owner and escalation point. Provide operational ownership for LOOP, ensuring platform stability, incident management, and service performance. Balance Run vs. Build priorities to maintain platform reliability while enabling new loyalty capabilities. Ensure production support processes, SLAs, and incident response align with enterprise standards.

Solution Strategy, Architecture & Roadmap Lead the development and ongoing refinement of the Loyalty Solution Strategy and Roadmap, in partnership with Engagement Managers and business stakeholders. Ensure solutions align with enterprise architecture principles, integration patterns, and internal standards as documented in SharePoint. Translate business objectives into clear technical outcomes that the solution team can execute against.

Ensure solution and service designs meet business, customer, and operational expectations. Backlog, Release & Delivery Management Own and maintain a prioritized and transparent backlog, covering incidents, enhancements, and strategic initiatives. Manage release planning and execution, coordinating with Quality Engineering, Architecture, and EPMO teams. Ensure initiatives are delivered on time, within scope, and with high quality, following the SDLC and Agile best practices.

Communicate delivery progress, risks, and dependencies to leadership and stakeholders. Vendor, Partner & Stakeholder Management Act as the primary technology interface with external partners, including loyalty platform vendors and system integrators. Manage vendor performance, delivery commitments, and adherence to contractual and architectural expectations. Collaborate closely with Marketing, Digital, Data, Store Ops, Ecommerce, and internal Technology teams to align priorities and outcomes.

Clearly communicate complex technical concepts to non‑technical stakeholders and executive leadership. #LI-Hybrid What You Have to Offer Your Experience and Resume Will Show Us: Education: Bachelor’s degree in computer science, Business Administration, or a related field (or equivalent experience). Technology Leadership: Proven experience leading solution teams in an enterprise environment (preferably Loyalty experience).

Loyalty / Platform Experience: Experience supporting customer‑facing platforms, partner integrations, or large‑scale digital ecosystems. Solution Lifecycle Expertise: Strong understanding of solution management from design through operations and decommissioning. Operational Excellence: Experience owning high availability production platforms, support models, and incident management. Agile & SDLC Knowledge: Strong grasp of Agile delivery, backlog management, and release coordination.

Vendor & Partner Management: Demonstrated success managing external partners and platform vendors. Communication & Influence: Ability to influence cross‑functional teams and articulate technical value in business terms. Adaptability: Comfortable operating in a fast‑moving environment with evolving customer and business needs.