Hours: 37 hours Contract: Permanent - Full Time Salary: £61,352 - £66,514 Location: Sheffield (hybrid working) South Yorkshire Mayoral Combined Authority is going through a significant period of digital change. We are modernising our technology, strengthening how live digital services are managed and improving the experience colleagues have when using technology across the organisation. We are looking for an experienced Service Delivery & Improvement Manager to join our Digital and Technology Services (DTS) team and lead our service delivery and improvement function within Live Operations.
This is a broad service management role with responsibility for helping shape how ITIL practices are applied across DTS, improving the performance and quality of live services and making sure new and changed technology is ready to move into operational support. You will join DTS at a point when we are investing in new platforms, strengthening our service management approach and improving how we use data, customer insight and continual improvement to deliver reliable, user-focused digital services.
Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile (please see role profile attached). Please note, all applications should be made directly via our careers portal .
Job description provided by South Yorkshire Mayoral Combined Authority.
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