Compliance Officer

Location: Wembley

Salary

£32,130.00 - £38,000.00 Per year

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Job Purpose

The role will support the Contracts Manager with delivering an effective servicing programme to ensure statutory compliance and contractual key performance indicators are met. Assist with coordinating access with customers and internal stakeholders, and managing legal action processes, if required.

Key Accountabilities

• Lead on the management of the compliance database, ensuring the data held is accurate and up to date.
• Act as operational lead for the delivery of compliance programmes, ensuring that contractors are delivering as per the terms of their contracts and that SNG procedures and processes are being adhered to.
• Lead on implementation of communication strategy with customer, ensuring vulnerabilities and specialist needs are catered for.
• Manage the escalation access procedures associated with compliance programmes, lead on initiating legal action and support Legal team throughout this process.
• Conduct quality assurance of compliance certification through desktop analysis, ensuring it meets relevant legislative requirements and industry standards.
• Attend and partake in monthly operational meetings held with the contractors.
• Manage the asset registers and access arrangements, ensuring new buildings and assets are captured and added to servicing and maintenance programmes.
• Liaise with the contractor to ensure their programmes are accurately forecasted and resourced, ensuring contractors demonstrate appropriate levels of competency.
• Proactively assist with coordinating access needed by customers, including contacting customers via different communication methods – phone, text, and produce when required written communication.
• Provide monthly key performance indicator reports, including providing the backing data, to support the compliance reported.
• Identify and evaluate risks relating to programming and delivery, ensuring these are captured and escalated as appropriate, taking the lead on introducing mitigation and lessons learnt.
• Produce information pack and share accordingly with internal stakeholders to enable legal proceedings, and support accordingly with any associated information needed.
• Support the service Contracts Manager to provide administrative assistance with reports and compliance data as required.
• Obtain all associated information required relating to service failures, including non-compliance and complaints.
• Record feedback and support the collation of resident satisfaction data post-completion.
• Help ensure that works are delivered in line with relevant standards and specifications.

General

• Role model SNG’s values and behaviours, fostering an environment of trust, transparency, inclusion, and employee wellbeing.
• Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making.
• Participate in learning and development opportunities and activities that develop personal effectiveness and assist in improving performance in the role. Ensure all core and mandatory training is completed and kept up to date.
• Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and to meet the changing needs of the organisation.

Knowledge and Skills

Essential

• Excellent IT skills across all core programmes and applications.
• Excellent administrative skills to manage a diverse workload and ensure effective recording of decisions made.
• Ability to meet deadlines and plan and deliver a range of different activities.
• Ability to validate information and demonstrate attention to detail.
• Excellent customer focus.

Desirable

• Experience social housing.
• Experience managing compliance programmes.
• Holistic understanding of statutory obligations.

We have some great benefits at SNG, including

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

Chance to buy or sell holiday as part of our flexible benefits package

3 additional wellbeing days and 2 paid volunteering days

Generous matched pension scheme up to 12% and Life cover at 4x salary

Enhanced maternity/paternity/adoption pay

Options for private medical insurance, dental insurance and critical illness cover

Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.