Service Delivery Support Engineer..

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.

Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.

Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.

Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID –2024-0235

Role Duties and Responsibilities

• The Engineer will participate in the daily reporting and planning activities (daily
• stand-ups)aswellastherequiredparticipationinworkshops,eventsand
• conferences related to the supported services, as requested by the Service Delivery
• Manager(s);
• The Engineer will have to resolve tickets covering a wide range of Level 2 and Level

3 activities, for example

oInstall,maintain,monitorandsupporttheJSSCservices(Intel-FS,ANB,

ReleaseServer,CoreGIS,HMART,CSDIPL/IWS,ICMT,AOSS,NAMIS,

NABIS,REACT)mainlyinsupportofOperations,MissionsandNATO

• exercises;
• oProvide timely response and resolution to all support tickets (incidents, service
• requests, changes, internal activities) following the internal processes;
• oEscalateissuestolevel3supportteamasappropriate,supportinthe
• troubleshooting and debugging of found issues (document and escalate trouble
• tickets from ITSM into Azure DevOps work items, as well as support in their
• resolution and testing);
• oOffer Subject Matter Expertise for the JSSC applications to the user community
• and to COIs (supporting the Requests For Information);
• oGet involved in User Acceptance Testing for new software releases in both
• organizing and test execution (supporting the Change Requests);
• oApply patches and install ISR software updates, coordinate outages (according
• toagreedApprovedServiceInterruptions,SecurityAuditFindings,regular
• software updates);
• oParticipate in NRF/ARF/Enterprise CABs as needed to support new software
• releasesinthevalidationandverificationprocess(supporttoChange
• Requests);
• oProvide support in maintaining the NATO Software Factory infrastructure, user
• and rights management, software updates and internal activities;
• oInterfacebetweenJSSCapplicationsandinter-operableFASesfromother
• Business Areas;
• oParticipates in on-call support. He/she also adheres to flexible 8 hrs/5 days a
• week shifts, which may be scheduled on-demand based on operational needs.
• This scheduling flexibility ensures that the duty activities can start earlier or
• later in a day, providing consistent and adaptable support in alignment with the
• organization’s requirements.
• Essential Skills, Experience and Certifications

Experiencedsystemengineerwithprovenlevel2/level3supportrolesina

multinational and/or military organisation of minimum 5 years in various roles

(Windows Server Administration, Windows Client Administration, Active Directory

Administration,NetworkAdministrator,Virtualization,IISwebhosting,Linux

hosting,LinuxAdministration,Ansible,Containerization)MicrosoftSQLServer

Administrationknowledge(installation,configuration,maintenance,backup

• policies);
• Remote server administration;
• Knowledge of DNS, DHCP, WSUS, GPOs;

MSSQLscriptingknowledge,dataconsistencyanddataclean-upbasedon

• consultation with the user community and development team;
• Azure Devops experience;
• Hardware and software configuration of Server hosting platforms, custom disk
• configurations with specific storage controllers, RAID configuration, redundancy
• and safety approach in all levels of designing in implementing of the solutions

Verygoodvirtualizationskills,preferablyonvmWarewithSystemCenter

integration

Good knowledge of Powershell scripting and/or Python

xmlfilemanipulation,xsdsvalidationandmaintenanceandautomationdone

• through Powershell/scripting
• Must have excellent spoken and written English communication and presentation
• skills, as demonstrated by recent experience (within the past 5 years);
• Must have proficiency in the office Suite, Reporting tools;

Musthaveexcellentunderstandingandexperienceofnetworkcommunication

• protocols TCP/IP, OSI layers, Firewalls and Security principles
• Must demonstrate the ability and self-motivation to work on his/her own but must
• also work well within groups as part of a team;
• Must demonstrate an ability and keen sense for problem-solving.
• Motivated, good communication skills, team player.
• Able to work independently with minimal supervision.
• Knowledge of NATO responsibilities and organization.
• Desirable Skills, Experience and Certifications
• Desirable skills: previous knowledge of NATO FASes constitute and advantage
• Desirable experience in various areas of Software Engineering including:
• oSoftware design, implementation and testing;
• oProgramming languages, techniques and methodologies associated with
• the duties described above
• oVery good knowledge of commonly used standards and best practices
• for software engineering, including design patterns

Desirableknowledge/ExposuretotechnologieslikeWSO2,Kafka,Apache

• Camel, Redis, PostGres, Neo4J, Angular, Elastic Search, XSLT, OData
• oJava development;
• oAgile software development methodologies.

Knowledge and experience in

• oApplication server technologies;
• oMulti-tiered, distributed systems
• oService-Oriented Architectures
• oRelational data base management systems
• oWeb authoring, design and administration tools
• oC#,HTML5andmodernJavaScript/TypeScriptframeworks,Web

Services

PreviousexperienceinNATO,FASsupport,softwarelifecyclesupport,

knowledge of NATO policies and process

Working Location

Mons, Belgium

Working Policy

On-site

Travel

Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Secret personal security clearance