Customer Success Manager

About Spott

Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily.

Why?

Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.

What We’re Looking For

• ✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field
• ✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role
• ✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus)
• ✔️ A growth mindset - eager to learn, experiment, and expand your knowledge.
• ✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus

What You’ll Do

• You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership.
• ✔️ Lead onboarding and implementation for SMB clients, from setup to go-live
• ✔️ Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly
• ✔️ Gather customer feedback and work with the product team to improve the product.
• ✔️Work closely with one of the founders to improve internal processes and operations to ensure efficiency.

What We Offer

• ✔️ Competitive salary and generous stock options
• ✔️ The chance to grow with us and achieve your career aspirations.
• ✔️ Great team vibe with regular dinners, sports activities and international offsites
• Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria 🙂