Manager, Military and Veteran Benefits & Financial Wellness

Position Summary

• The Manager, Military and Veteran Benefits & Financial
• Wellness is responsible for providing enterprise-wide leadership, oversight,
• and strategic direction for military and veteran education benefits
• administration, military-affiliated student support services, and financial
• wellness initiatives across Medforth Global Education institutions.
• This position serves as the organizational subject matter
• expert for Veterans Affairs (VA) education benefits, military tuition
• assistance programs, military-affiliated student support, and student financial
• wellness. The Manager develops and implements standardized policies,
• procedures, training programs, and compliance controls to ensure consistent
• service delivery and regulatory compliance across all Medforth schools.
• Working collaboratively with campus Financial Aid,
• Enrollment, and Student Services teams, the Manager provides functional
• leadership and support to designated campus personnel responsible for military
• and veteran student services. These campus representatives maintain a
• dotted-line reporting relationship to this position for guidance, compliance
• oversight, professional development, and operational alignment.
• The Manager plays a critical role in advancing student
• success by enhancing financial wellness, improving military student outcomes,
• and ensuring the effective administration of military and veteran educational
• benefits.
• Essential Duties and Responsibilities
• Military and Veteran Benefits Leadership

Serve

as Medforth Global Education's primary subject matter expert for military

and veteran education benefits programs.

Develop

and implement enterprise-wide strategies supporting military-affiliated

student enrollment, retention, persistence, and graduation.

Establish

and maintain standardized processes for military and veteran benefits

administration across all institutions.

Monitor

industry trends, regulatory changes, and best practices impacting military

and veteran students.

Collaborate

• with institutional leadership to enhance services and outcomes for
• military-affiliated students.
• Veterans Affairs Benefits Administration and Compliance

Oversee

institutional compliance with all applicable federal, state, and Veterans

Affairs regulations governing education benefits.

Develop

and maintain policies, procedures, and operational controls related to VA

benefits administration.

Provide

guidance and support to campus School Certifying Officials and Financial

Aid personnel.

Monitor

certification accuracy, timeliness, and compliance metrics across

institutions.

Lead

institutional preparation for VA audits, compliance reviews, and

regulatory inquiries.

Coordinate

corrective action plans and process improvements when necessary.

Ensure

consistent interpretation and application of regulations across all

campuses.

Military Student Support Services

Promote

best practices for supporting veteran, active-duty military, National

Guard, Reserve, military spouse, and dependent student populations.

Serve

as a resource to campus leadership and student-facing teams regarding

military student needs and support strategies.

Foster

relationships with military education offices, veteran organizations, and

external partners.

Collaborate

• with Enrollment, Student Affairs, and Academic Affairs teams to improve
• military student engagement and success.
• Financial Wellness Strategy and Programming

Lead

the development and implementation of Medforth's student financial

wellness strategy.

Design

• and oversee financial literacy programs focused on budgeting, debt
• management, credit education, student loan repayment, financial planning,
• and financial responsibility.

Develop

scalable resources, workshops, online content, and educational campaigns

for students across all institutions.

Evaluate

program effectiveness and recommend enhancements based on participation

and outcome data.

Partner

• with institutional stakeholders to integrate financial wellness throughout
• the student lifecycle.
• Training and Professional Development

Develop

• and deliver enterprise-wide training programs related to military and
• veteran benefits, compliance requirements, and financial wellness
• initiatives.

Support

onboarding and ongoing development of campus personnel responsible for

military and veteran services.

Facilitate

regular training sessions, communities of practice, and knowledge-sharing

opportunities.

Collaborate

• with the Director of Enrollment and Financial Aid Operations &
• Training to ensure alignment with organizational training initiatives.
• Data Analysis, Reporting, and Continuous Improvement

Monitor

key performance indicators related to military student success, benefits

administration, compliance, and financial wellness initiatives.

Analyze

trends and identify opportunities to improve operational effectiveness and

student outcomes.

Develop

reports and recommendations for senior leadership.

Support

accreditation activities, institutional reporting requirements, and

strategic planning initiatives.

Lead

continuous improvement efforts focused on operational efficiency, service

quality, and regulatory compliance.

Required Qualifications

Bachelor's

degree in Higher Education Administration, Business Administration,

Finance, Public Administration, Student Affairs, or a related field.

Minimum

• of five years of progressively responsible experience in financial aid,
• military and veteran services, higher education administration,
• compliance, or related areas.

Demonstrated

knowledge of Veterans Affairs education benefits programs, military

tuition assistance programs, and federal financial aid regulations.

Experience

developing and delivering training programs.

Strong

project management, organizational, and analytical skills.

Excellent

communication, presentation, and relationship-management abilities.

Ability

to influence and lead through a matrixed, multi-campus organizational

structure.

Preferred Qualifications

Master's

degree in Higher Education Administration, Business Administration, Public

Administration, or related field.

Experience

serving as a School Certifying Official (SCO).

Multi-campus

higher education experience.

Experience

supporting military-affiliated student populations.

Experience

developing financial literacy or financial wellness programs.

Knowledge

of healthcare education environments, including nursing and allied health

programs.

Core Competencies

Regulatory

Compliance and Risk Management

Military

and Veteran Benefits Administration

Wellness and Financial Literacy

Strategic

Planning and Program Development

Training

and Staff Development

Relationship

Management and Collaboration

Data

Analysis and Continuous Improvement

Student-Centered

Service Excellence

Change

Management and Operational Leadership

Key Performance Indicators

VA

compliance and audit outcomes

Accuracy

and timeliness of military and veteran benefits processing

Military-affiliated

student retention and completion rates

Financial

wellness program participation and effectiveness

Staff

training completion and competency outcomes

Standardization

of processes across institutions

Student

satisfaction and service quality measures

Continuous

improvement and operational efficiency metrics

The anticipated salary range for this position is $70,000 to $75,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.