Director, Internal Communications

Requisition Number

65839

Job Location

Singapore, SGP

Global Grade

Band 5

Work Type

Hybrid Working

Employment Type

Permanent

Posting Start Date

13/11/2026

Posting End Date

27/11/2026

Job Description

Job Summary

The Director, Internal Communications plays a key role in the Bank’s Internal Communications centre of excellence. The role is responsible for managing and improving the Bank’s internal communications channels, ensuring they are effective, audience-focused, measurable and aligned to strategic priorities.

Working as part of the Internal Campaigns, Governance and Channels team, the Role Holder will lead the day-to-day management of priority internal channels, strengthen editorial planning and channel governance, and use audience insight and analytics to improve reach, relevance and engagement. They will help colleagues across the Bank access clear, timely and useful information, while supporting the delivery of major Group-wide communications moments, enterprise campaigns and leadership-led communications.

The Role Holder will also help create and edit high-quality content for Group-wide channels, support integrated communications activity across markets, businesses and functions, and partner closely with colleagues in Corporate Affairs, Brand & Marketing, digital, technology and employee experience teams to improve the colleague communications experience.

Key Responsibilities

Channels management and optimisation

• Manage the Bank’s priority internal communications channels, ensuring they remain relevant, effective, accessible and aligned to colleague needs.
• Own the day-to-day channel operating rhythm, including publishing standards, editorial planning, content flow, prioritisation and quality control.
• Use channel analytics, audience insight and colleague feedback to improve content performance, discoverability, engagement and user experience.
• Develop and maintain channel guidance, standards and best-practice materials for internal communicators globally.
• Partner with digital, technology and employee experience teams to improve the effectiveness of communications platforms and tools.
• Identify opportunities to simplify channel use, reduce duplication and improve the consistency of colleague communications across the Bank.

Editorial planning and content strategy

• Support integrated editorial planning across key Group-wide communications priorities, helping to ensure channels are used in a coordinated and purposeful way.
• Maintain visibility of upcoming communications activity and help manage competing priorities across campaigns, leadership communications, financial results, themed weeks and employee engagement initiatives.
• Advise internal communications colleagues and stakeholders on the best use of channels, formats and content approaches to reach different audiences.
• Support the development of audience-focused content strategies that connect the Bank’s strategy, priorities, culture and transformation agenda to colleagues’ day-to-day work.
• Help ensure content is clear, timely, accessible and aligned to the Bank’s tone, brand, employee experience and strategic priorities.

Content creation and storytelling

• Create, edit and publish high-quality content for Group-wide internal channels, including articles, leadership messages, campaign copy, colleague updates and channel-native content.
• Translate complex or sensitive information into clear, human and practical communications that help colleagues understand what is changing, why it is relevant and what action is needed.
• Work with subject matter experts, senior stakeholders and internal communications colleagues to shape messages that are accurate, engaging and appropriate for different audiences.
• Support the development of compelling narratives and content for enterprise-wide campaigns and major Group communications moments.
• Bring strong editorial judgement, attention to detail and a clear understanding of colleague needs to all content development.

Groupwide communications support

• Support the planning and delivery of major Group-wide communications moments, including financial results, enterprise campaigns, employee engagement initiatives and strategic priority updates.
• Work closely with businesses, functions, markets and other CABM colleagues to coordinate communications activity and improve consistency across the Bank.
• Help create shared content approaches, toolkits and templates that enable local adaptation while maintaining strategic alignment.
• Support issue management, prioritisation and planning across the internal communications calendar.
• Contribute to continuous improvement across the Internal Communications function by identifying practical ways to improve standards, processes and outcomes.

Measurement, insights and continuous improvement

• Track and report on channel and content performance, using data to inform decisions and improve future activity.
• Develop simple, useful insights that help communicators and stakeholders understand what is working and where improvements are needed.
• Support the development of dashboards, reporting approaches and measurement frameworks for channels and Group-wide communications.
• Bring curiosity about emerging communications practice, external trends and new channel formats.
• Promote experimentation, learning and practical innovation across internal communications activity.

Motivations

The successful candidate will be a skilled internal communications practitioner who combines strong channel expertise with excellent editorial judgement and a practical, audience-led mindset. They will understand how channels, content and planning work together to create a better colleague experience, and will be comfortable moving between strategy, delivery and continuous improvement. They will bring curiosity, attention to detail, sound judgement and a strong understanding of what makes communications clear, useful and engaging.

As a trusted partner and hands-on communicator, they will help raise the quality, consistency and impact of Group-wide communications, while making it easier for colleagues across the Bank to find, understand and act on the information they need.

Our Ideal Candidate

• 10+ years of experience in internal communications, corporate communications or employee communications, ideally within a large global or matrix organisation.
• Strong expertise in internal communications channels and digital platforms, including channel strategy, governance, optimisation and improving colleague engagement.
• Excellent editorial, copywriting and storytelling skills, with the ability to translate complex or sensitive information into clear, engaging and audience-focused communications.
• Proven ability to manage senior stakeholders and Group-wide communications, including leadership communications, enterprise campaigns and major organisational priorities.
• Strong data and insights mindset, using channel analytics, employee feedback and performance measures to improve communication effectiveness and colleague experience.

Role Specific Technical Competencies

Must-have Skills

• Channel strategy & management
• Copywriting & Content Writing
• Editorial planning
• Data and insights
• Stakeholder management

Other Skills

• Strategic communication
• Digital communication
• Governance and process improvement

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
• Visit our careers website to learn more about us: www.sc.com/careers.

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