Project Manager, Health Education Programs

• Location: 500P Hospital - J/K/L/M Patient - PALO ALTO
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• Day - 08 Hour (United States of America)
• This is a Stanford Health Care job.

A Brief Overview

The Project Manager of Health Education Programs supports the operational success of Health Education Programs and contributes to Patient Education Consulting engagements under the guidance of the Senior Manager. This position manages the daily operations of assigned Health Education Programs, setting and driving progress toward program goals, while also participating in consulting engagements to build expertise in human-centered design, behavior change science, and A3 process improvement, with the goal of independently leading consulting engagements over time.

Locations

Stanford Health Care

What you will do

Health Education Program Operations

• Manage day-to-day operations of assigned Health Education Programs, ensuring consistent, high-quality delivery of services
• Set program goals and develop and execute action plans to achieve them, in alignment with the Senior Manager's strategic direction
• Monitor program performance against goals, identifying successes, barriers, and emerging risks
• Report regularly to the Senior Manager on program performance, escalating barriers and recommending solutions
• Coordinate day-to-day staffing, scheduling, and resource needs to support program delivery
• Support programs in meeting applicable regulatory, safety, and quality requirements, maintaining documentation and readiness for audits or reviews as needed
• Represent assigned programs in local and national professional groups, conferences, and networks to stay current on best practices, identify potential research or partnership opportunities, and build the programs' reputation and visibility
• Maintain program documentation, records, and data to support tracking, reporting, and continuous improvement

Patient Education Consulting

• Participate in Health Education Action Team (HEAT) consulting engagements alongside the Senior Manager, supporting problem identification, root cause analysis, solution co-design, implementation, and evaluation
• Learn and apply standardized A3 process improvement tools and human-centered design methodologies under the Senior Manager's guidance
• Build working knowledge of behavior change science principles as applied to patient education solution design
• Progressively take on greater ownership of assigned engagement tasks, working toward independently leading HEAT consulting engagements
• Support development of patient education solutions across modalities, including individual/group services, digital and print content, clinician and staff training, and workflow changes

Cross-Cutting

Communicate effectively with program staff, service line stakeholders, and Senior Manager to ensure alignment across program and consulting responsibilities

Balance time and priorities across program operations and HEAT consulting participation as directed by the Senior Manager

Education Qualifications

Bachelor's degree required; in public health, health education, healthcare administration, or a related field preferred

Master's degree in Public Health (MPH) preferred

Experience Qualifications

• Four (4) years of progressively responsible and directly related work experience
• Required Knowledge, Skills and Abilities
• Ability to conduct analysis and formulate conclusions, including interpreting program performance data and patient education outcomes
• Ability to make effective oral presentations and prepare concise written reports to a variety of audiences
• Ability to plan, organize, prioritize, work independently and meet deadlines
• Ability to solve technical and non-technical problems
• Ability to work effectively both as a team player and leader
• Ability to work well with individuals at all levels of the organization
• Knowledge of program management principles, including goal-setting, action planning, and performance tracking
• Ability to learn and apply human-centered design, behavior change science, and A3 process improvement methodologies
• Ability to represent programs professionally in external forums, including conferences, professional associations, and community partnerships
• Knowledge of computer systems and software used in program management and reporting
• Licenses and Certifications

None

These principles apply to ALL employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

Know Me: Anticipate my needs and status to deliver effective care

Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.

People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $57.53 - $76.22 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.