2027 Summer Intern - Process Analyst

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Grow Your Skills, Grow Your Potential

Responsibilities

Are you an ambitious Process/Data Analyst ready to take on a thrilling internship experience? Look no further! Join our remarkable Process Excellence Department and be at the forefront of improving P&C Claims customer experiences through process optimization and data-informed decisions. This is your chance to shape the future of claim handling practices and contribute to exciting enterprise initiatives that will leave a lasting impact.

Collaborate closely with business partners to analyze P&C Claims performance data and translate insights into process improvements that support critical decision making, efficiency, and strategic shifts.

Work alongside Operations/Process Excellence leaders, Claims stakeholders, and cross-functional teams to identify process opportunities, streamline workflows, and remove bottlenecks.

Use data analysis skills to understand “why” processes perform the way they do—applying problem-solving techniques to improve effectiveness and customer outcomes (e.g., cycle time, quality, rework, first-contact resolution).

Navigate through ambiguous business requirements by leveraging business acumen, research skills, and peer collaboration to define clear problems, measure impact, and refine solutions.

Manage time effectively to deliver results across multiple timelines in both agile and non-agile environments.

Partner with customers and internal stakeholders to gather and interpret requirements, identify pain points, and translate findings into actionable process changes with minimal direction from leadership.

Support the modernization of reporting and operational tooling (e.g., converting on-premises data assets to AWS) to enable more scalable, automated process monitoring and continuous improvement.

We Are Looking For The Following

Must be a current college student (preferably juniors and seniors) pursuing a degree in Data Analytics, Applied Statistics, Management Information Systems or Business Analytics or similar fields.

A GPA of 3.5 or higher cumulative, and in major is required.

Business Acumen and Competencies

• Strong data analysis and visualization abilities, with an emphasis on turning findings into clear recommendations and measurable outcomes.
• Demonstrated interest in process improvement, continuous improvement, and customer experience.
• Strong analytical problem-solving skills, including root cause identification and the ability to evaluate solutions based on impact and feasibility.
• Excellent communication (written/verbal) and partnership skills to work directly with business and/or Enterprise Technology partners.
• Visual storytelling and presentation skills to explain findings, process opportunities, and results to both technical and non-technical audiences.

Mindset and Working Style

• Automation and efficiency mindset—always striving to accomplish more in less time and reduce manual touches.
• Strong technical learning agility to stay current on ever-changing tools, data sources, and process improvement approaches.
• Exceptional critical thinking and analytical problem-solving skills.
• Detail-oriented with the ability to manage competing priorities.
• Ability to work self-directed and in a collaborative, agile team environment. Ability to foster innovation, encourage diversity, and incorporate new ideas.

Internship Program Eligibility

• To be eligible for the summer internship program, you must be a full-time student currently enrolled in an undergraduate throughout the duration of the internship.
• Students who apply MUST be returning to school for at least one semester following the summer internship.
• ***Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity***

What You Can Expect

• The internship will occur between June 2, 2027 to August 11, 2027
• Hours: Monday-Friday, 38.75 hours per week
• Due to the short duration of the summer program, it is an expectation that hired interns will be available for the duration of the summer internship with little to no disruption in work schedule.
• Pay: $24/HR. Interns selected for our summer internship program will be eligible for a $2,000 stipend!
• Work Arrangement:Hybrid: Selected interns should plan to spend some time working from home and some time working in the office as part of our hybrid work environment. Please note, relocation benefits DO NOT apply.
• LOCATIONS: Bloomington, IL, Dunwoody, GA, Tempe, AZ & Richardson, TX only. (Must relocate to either location for the summer)

What’s In It For You

• Competitive pay
• Direct experience you can leverage for your future career
• An opportunity to learn and network with industry-leading influencers
• Mentoring and Development to help you succeed
• We love to give back! Being involved in volunteer opportunities is a way to give back to the community.
• We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!
• We are not just offering an internship but the opportunity for a meaningful career! Come join our passionate team!

Our Benefits

We are excited to offer our interns a tailored set of benefits with a range of valuable perks to help support you during your time with us!

Time Off

40 hours of Life Leave

Military Leave

Financial Benefits

401(K) Savings Plan (Eligible at age 18)

Mutual Funds (Eligible at age 18)

Commuter Benefits

Miscellaneous Benefits

Wellness programs

• US Discount program
• Good Neighbor Grant program
• Matching Gift program

Employee Assistance Fund

Company Holidays