Infrastructure Specialist 1 (PN 20036340)

• All job postings will expire at 11:59 PM Eastern Time on the application deadline.
• Organization: Developmental Disabilities - Central Office
• Agency Contact Name and Information: Jacob Lowry - [email protected]

Work Location

• Compensation: $26.54 - $34.53
• Schedule: Permanent - Full Time
• Work Hours: 8:00 AM - 5:00 PM, Monday - Friday
• Classified Indicator: Classified
• Union: OCSEA
• Primary Job Skill: Information Technology

Who We Are

Join Our Team!

Accepting applications for a Information Technology Specialist 1 at Mount Vernon Developmental Center

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

Inclusion

Partnership

Respect

What You'll Do

At

DODD's assigned Developmental Centers &/or offices

• Answers questions from
• end users
• Offers technical solutions & assistance to meet business needs of
• customers & presents informal mentorship opportunities to peers &/or
• lower-level staff via conversation, observation, or technical documentation
• Offers assistance with producing various reports for the center
• Independently installs, maintains, configures,
• upgrades &/or administers hardware (e.g., PCs, laptops, printers) &/or
• software (e.g., MS Office Professional).
• Provides Tier II-III level customer support,
• business continuity, promotes system security & awareness by adhering to
• the Agency’s &/or State’s IT security policy(s) & standards,
• telecommunications, & physical network connectivity; devises new approaches
• to problems encountered.
• Diagnoses, analyzes, & resolves issues for
• customer(s) in assigned single technology domain.
• Creates, organizes, files, &
• maintains ITS documentation.

Grant

access, maintain user accounts, troubleshoot problems, & upgrade

software.

Takes

• appropriate action & responds to alarms/alerts per agency policy &
• procedure (e.g., anti-virus, spam).
• Provides input & suggestions to supervisor/management relative to
• scope of duties.

Performs

client support for specific agency/enterprise systems; this includes user

account support, end user support & training, & application support.

Interfaces

• with other platforms from a hardware &/or software perspective (e.g.,
• video conference equipment).
• Changes telephone system (moves\adds\changes)
• updates speed dial, assists with running
• call reports.
• Support DC payroll
• department with Kronos time clock hardware configuration.
• Configure wireless
• devices to connect & operate on the network (e.g., laptops, smart phones,
• etc.).
• Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

Hourly

$26.54

$27.56

$28.76

$30.10

$31.47

$32.84

$34.53

Annual

$55,203

$57,325

$59,821

$62,608

$65,458

$68,307

$71,822

The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.

The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment.

No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.

Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.

To request a reasonable accommodation due to a disability, please contact the ADA Coordinator at 614-752-3011 or by email at [email protected]

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
• *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

36 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems 18 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems 12 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Technical Skills: Customer Service, Information Technology, Network Services, System Administration, Telecommunication Systems

Professional Skills: Adaptability, Attention to Detail, Customer Focus, Listening, Problem Solving

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.