Technical Support Specialist 3

The Tech Support Specialist 3 performs advanced technical work that requires independent judgment, initiative, and a strong understanding of complex IT systems. This role supports, maintains, troubleshoots, and enhances the office’s technology infrastructure.

This is an at-will position.

Key Responsibilities

• •Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
• •Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
• •Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
• •Serve as a senior technical resource and escalation point for office staff and tech support personnel.

•Administer and support core systems including

• oNetwork infrastructure
• oWindows servers and Active Directory
• oMicrosoft 365 and Azure
• oVirtual desktop systems
• oVPN services
• oStorage and backup systems and archival workflow
• oMobile device managment
• oNetwork cameras and physical network hardware
• oConference room technology and end‑user devices
• •Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
• •Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources.
• •Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
• •Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
• •Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
• •Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
• •Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
• •Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge-base resources.
• •Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
• •Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.