Performance and Strategy Manager

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity At the Department of Licensing (DOL) , we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Programs and Services Division (PSD) is looking for a collaborative Planning and Performance Analyst who wants to help others succeed and connect everyday decisions to long-term goals to join our team! As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive.

We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you enjoy helping people solve complex problems, weighing the broader impacts of different choices, and turning shared priorities into practical improvements, we invite you to apply! Examples of Duties As Performance and Strategy Analyst, you will report to the PSD Assistant Director and serve as an expert advisor on operations, strategic planning, communications, policy, and legislative implementation.

You will help leaders and staff connect decisions to division and agency goals while considering the effects on employees, customers, partners, and resources. This role combines independent judgment with a commitment to helping others succeed. By listening to different perspectives and supporting informed decisions, you will help the division strengthen services that enable Washington residents to live, work, drive, and thrive.

Some of what you will do: Analyze research, customer feedback, and operational data to identify gaps and recommend improvements, explaining the risks, benefits, and broader impacts of available options. Develop clear reports, dashboards, and performance measures to guide decisions, evaluate results, support strategic planning, and track continuous improvement. Lead division, agency, and enterprise-wide projects. Work with partners to define scope, develop plans, manage resources and timelines, and document decisions and progress.

Help employees and partners adopt changes to policies, processes, systems, and business practices by assessing impacts, identifying barriers, and supporting implementation. Analyze proposed legislation for division impacts and coordinate timely, accurate fiscal notes and other legislative assignments. Facilitate discussions that help staff and partners share ideas, resolve concerns, build agreement, and follow through on next steps.

Supervise staff by assigning and reviewing work, setting expectations, coaching professional growth, evaluating performance, and addressing performance concerns. Qualifications What you will bring to the role: Nine (9) years of demonstrated experience in two or more of the following areas: Conducting research. Analyzing policies, laws, rules, or regulations. Conducting business analysis and developing requirements. Leading business projects.

Managing business operations. Business policy development. The ability to: Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. Take action to learn and grow. Take action to meet the needs of others.

Up to four (4) years of relevant education in business administration, public administration, law, public health, health administration, or a related field may substitute year for year for experience. Experience must include: Eight (8) years of: Writing clear, concise information for internal and external audiences through multiple formats and methods (talking points, informational emails, presentations, web content, social media, information/decision briefs) using plain language.

Analyzing and researching qualitative and quantitative data to develop reports, dashboards, and summaries for consumption for intended audiences. Project management or leading projects to include creating project plans, managing goals and timelines, constraints, risks, identifying outcomes and assignments, and communicating statuses and operational changes to staff at all levels of an organization. Using Microsoft Office Suite Products – Word, Access, Excel, Outlook, and PowerPoint to create, compose, and edit written and illustrated materials, correspondents, reports, and spreadsheets.

One (1) year of: Leading or supervising a team including hiring, work assignment and review, leading, mentoring, or coaching staff for growth, training, performance evaluation, expectation setting, and corrective actions. What may help set you apart: Three (3) years of experience: Using specialized Microsoft applications, including Power BI, Power Automate, Microsoft Planner, Microsoft Lists, and SharePoint, to analyze and present data, automate workflows, manage projects and deadlines, maintain shared documents, and track assignments and business processes.

P lanning, coordinating, leading, or facilitating meetings, trainings, or group discussions that encourage cooperation, bring together ideas, establish goals and timelines, build agreement, and develop solutions to policy issues. Two (2) years of experience: U sing organizational change management practices to assess impacts, communicate changes, engage employees and partners, identify barriers, and support adoption of changes to policies, processes, systems, and business practices.

Working with subject matter experts, program managers, and business partners to improve business processes using Lean concepts and tools. One (1) year of experience: Preparing policy and procedure documents, analyzing and critiquing legislative proposals, or responding to information requests from business partners. Additional Requirements of Employment: This position requires in-office work and collaboration at our Olympia location multiple times a month.

Prior to new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact Kyle Odell.. Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this job announcement. Attach a cover letter. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.

We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of your veteran / military spouse preference please attach documentation of eligibility to your application. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team . . Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov .