Payment Traceability Business Analyst - Officer

Location: Quincy, Massachusetts

Who we are looking for

We are looking for a payments business analyst to support delivery of the end-to-end payment and settlement traceability capability. The role will perform application and process discovery, map payment journeys, document data and status requirements, support testing and assist the Anomaly detection and Swift resilience workstreams with shared payment-flow analysis.

Why this role is important to us?

A reliable traceability view depends on detailed knowledge of how payment instructions, statuses and exceptions move across multiple systems. This role will build that evidence base and help convert it into clear requirements, tested functionality and practical operating procedures.

Join us if contributing to our Payments Business Risk and Resiliency Programs is a challenge you are up for.

What you will be responsible for

• Conduct workshops and analysis with Operations, Client Service, Technology, Risk and application owners to document current-state payment journeys.
• Maintain application inventories, process maps, system hand-offs, queue and exception points, ownership details and source-data references.
• Document requirements and user stories for search, identifiers, statuses, timestamps, processing hops, alerts, exception ownership and evidence export.
• Map UETR, end-to-end ID, internal reference, client reference and rail-specific identifiers across systems and identify correlation gaps.
• Define and validate internal operational statuses and client-safe status labels, including masking and entitlement requirements.
• Prepare test scenarios and data covering normal processing, screening holds, credit holds, anomaly holds, repair, stuck MQ, timeouts, NACKs, cancellations and returns.
• Execute UAT, record evidence, raise defects and retest fixes across UI, data feeds, reports and access controls.
• Support definition of alert ownership, response SLAs, escalation paths, operational procedures and training materials.
• Provide traceability analysis and operations support to the anomaly detection workstream including for event visibility, case management and payment decisions.
• Provide process and application dependency analysis to Swift Resilience planning and readiness activities.

What we value

These skills will help you succeed in this role

• Practical understanding of payment or settlement processing and operational exception handling.
• Strong process mapping, requirements documentation, workshop and analytical skills.
• Familiarity with SWIFT or ISO 20022 messaging, payment identifiers and market acknowledgements is beneficial.
• Ability to work with operational and technical stakeholders and manage detailed evidence.
• Strong risk, client-data and control awareness.

Education & Preferred Qualifications

• Bachelor’s degree or equivalent experience in business, finance, technology or a related field.
• 5+ years of financial services experience, preferably in payments, settlement, operations or change.
• Business analysis or process-modelling experience is preferred.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we make our mark on the financial services industry. For more than two centuries, we have helped our clients safeguard and steward investments, providing investment servicing, data and analytics, investment research and trading, and investment management to institutional clients.

Work, Live and Grow. We make every effort to create a great work environment. Our benefits packages are competitive and comprehensive and vary by location. You will have access to flexible work arrangements, development programmes and educational support designed to help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.

Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range

$65,000 - $113,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.