Senior Operations Associate, Biospecimens

Location: Canada - BC, Burnaby

Job Description Summary

STEMCELL Technologies is seeking a driven and detail-oriented Senior Operations Associate, Biospecimens to join our team! This role is integral to the success of STEMCELL’s global Biospecimens operations, supporting the efficient delivery of products and services across manufacturing and commercial functions.

As the Senior Operations Associate, Biospecimens, you will manage complex, high-volume custom project feasibility workflows, partner with external suppliers, and enable data-driven decision-making to optimize supply chain performance. You will act as a key connector across Sales, Customer Support, Manufacturing, and external partners to enable comprehensive service delivery, ensure pricing competitiveness, and support critical operational processes.

You will also leverage data analysis, reporting, and dashboard development to identify trends, mitigate risks, and improve visibility into Complex Account strategy. In addition, you will contribute to continuous improvement initiatives, including process optimization, reporting enhancements, and automation. Success in this role requires strong responsiveness, attention to detail, and the ability to collaborate effectively while translating data into actionable insights.

Please note that this is a fixed-term contract role ending approximately December 10, 2027.

Duties and Responsibilities

• Provides timely, accurate, and comprehensive operational support to Sales inquiries and custom requests to enable rapid decision-making and project feasibility
• Contributes to and coordinates operational process activities supporting both the manufacturing and sale of Biospecimens products and services
• Assists with risk identification, issue tracking, mitigation planning, and supports issue resolution or escalation
• Facilitates cross-functional communication to ensure aligned execution across teams
• Coordinates and executes process improvement initiatives, contributing to continuous improvement in methodologies, tools, and systems