NOC Engineer / NOC Lead

NOC ENGINEER / NOC LEAD Infrastructure operations · shared across customers Reports to: Manager, NOC (or Director, Service Operations) Location: Remote (US) with assigned shift; rotating coverage Department: Infrastructure & DC Operations / Network Engineering POSITION SUMMARY The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.

KEY RESPONSIBILITIES - Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis - Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed - Execute documented runbooks for common platform, network, and hardware issues - Manage the incident lifecycle including initial customer notification and status updates - Coordinate planned maintenance windows and change windows with internal teams and customers - Update status pages and customer-facing communications during incidents - Maintain shift handoff documentation and active-incident logs - Support ticket queue handling including Tier 1 ticket resolution - Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks - Work rotating shifts including nights, weekends, and holidays REQUIRED QUALIFICATIONS - 3+ years in a NOC, SOC, or IT operations function - Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent) - Strong Linux and basic networking fundamentals - Excellent written and verbal communication, particularly under pressure - Willingness and ability to work rotating shifts including overnight coverage PREFERRED QUALIFICATIONS - GPU, HPC, or large-scale cloud infrastructure background - ITIL Foundations certification - Demonstrated on-call and major-incident response experience - Scripting skills (Python, Bash) for runbook automation