Senior GTM Operations Manager

ABOUT STRAVA Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey https://www.strava.com/subscription with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. ABOUT THE ROLE Strava for Business is scaling quickly across markets, products and commercial capabilities. As we grow, the operating model behind the business needs to scale with it. Today, the individual stages of our commercial process have clear owners across Sales, Revenue Operations, Legal, Product and Finance. The gap is in how those stages work together end to end. We're hiring a Senior GTM Operations Manager to own and improve that quote-to-cash operating system - from commercial conversation through contracting, delivery, billing and recognised revenue. This role sits within GTM Strategy & Operations, reporting into the Global Lead of the function. The role will work closely with Sales, Account Management, Partner Operations, Product Marketing, Legal, Finance, IT and Product. This is a cross-functional role for someone who can take complex business problems, redesign the underlying process and drive change across teams, systems and ways of working. We follow a flexible hybrid model that translates to more than half of your time on-site in our London, UK office — three days per week. WHAT YOU'LL DO

• Own and improve quote-to-cash. Map the end-to-end commercial journey, identify bottlenecks and redesign processes so deals move cleanly from opportunity through delivery and revenue recognition.
• Lead cross-functional quote-to-cash transformation. Work across Sales, RevOps, Partner marketing science, Creative solutions, Campaign Operations, Legal, Finance, IT and Product to solve problems that sit between functions and drive improvements through to completion.
• Integrate new products and capabilities. Make sure new propositions can be quoted, contracted, delivered, reported, invoiced and recognised cleanly before they scale.
• Improve business systems and handoffs. Design better workflows across the commercial stack, including HubSpot, Ironclad, delivery tooling, billing and revenue systems. Ensure data, ownership and approvals move cleanly between them.
• Build operational visibility. Establish the KPIs, reporting and escalation mechanisms needed to understand where the commercial engine is working - and where it is not.
• Own the transformation roadmap. Prioritise the highest-value process, systems and operating-model improvements and drive the roadmap required to support a $200M business. WHAT YOU’LL BRING TO THE TEAM
• Strong experience in program management, Business Operations, Program management, Strategy & Operations or Sales technology.
• Experience leading complex cross-functional programmes with multiple teams, systems and senior stakeholders.
• Strong business systems architecture experience, particularly across CRM, contracting, delivery, finance and reporting workflows.
• Experience working with HubSpot and Ironclad, ideally designing or improving workflows across both.
• Ability to map complex processes, identify root causes and design simpler, scalable operating models.
• Strong analytical skills and experience defining operational KPIs.
• Comfortable moving between strategy and execution and owning outcomes without direct authority over every team involved.
• Strong written and verbal communication, including with senior leaders.
• Experience leading change across organisations. IDEALLY, YOU'LL ALSO BRING
• Experience in adtech, media, advertising platforms or digital partnerships, with an understanding of the operational complexity behind deal delivery, measurement, contracting and revenue recognition.
• PMP or equivalent program/project management certification.
• Lean Six Sigma Black Belt or equivalent process-improvement qualification.
• Experience helping build or mature a Business Operations or Transformation function. WHAT SUCCESS LOOKS LIKE
• The end-to-end commercial process is documented and ownership is clear.
• The biggest quote-to-cash bottlenecks have been identified and materially removed.
• Critical handoffs between teams and systems are more reliable and measurable.
• New products can enter the commercial process without bespoke workarounds.
• Leadership has a clear view of operational health and where intervention is needed.
• GTM operations are built ahead of the business's growth rather than catching up with it.. For information on benefits, please click here https://docs.google.com/document/d/e/2PACX-1vQaL4k0r5qTzPPaz8ijiQE4zKfTUTfKaT9T5SGrNryOI6myGi7L5PtJs6l5iUF5hmVzFpJl0k6cLxWF/pub. WHY JOIN US? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice https://docs.google.com/document/d/e/2PACX-1vSc8y6On4NlP5s12hf4kmWe_pvenVyQ78TbtVaz_clROhj9ADQ6kY4YScglBIuY2joKFKalOReX7vP_/pub