Senior Specialist, Technical Training

• Location: San Antonio de Belen, Costa Rica
• Work Flexibility: Hybrid
• Deliver, manage, and coordinate execution of routine training activities, supports learning content development, and ensures the effective execution of training processes.
• This role partners with stakeholders and contributes to the continuous improvement of training programs and systems, acting as a point of contact for troubleshooting and process enhancements.

What you will do

• Support the implementation of training requirements aligned with Corporate, Divisional, and local QMS, while helping maintain readiness for current and future business needs.
• Empower managers and process owners to fulfill their training process responsibilities, provide tools and resources to enable and sustain their long-term success.
• Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
• Develop learning content based on training needs and business requirements
• Facilitate training sessions to employees and support onboarding activities, ensuring a positive learner experience.
• Coordinate logistics for training events, manage orientation documentation, and maintain training schedules.
• Update training procedures, plans, and supporting documentation, as required.
• Troubleshoot course and access issues, manage ServiceNow tickets and system requests.
• Review, approve, and execute training-related QMS change control tasks.
• Collaborate with peers to implement standard processes and identify improvement opportunities.
• Assist in managing relationships with local vendors or institutions for training delivery.
• Support the implementation of local or geographically focused training initiatives.
• Provide support for NC/CAPAs related to training outcomes or the training process.
• Partner with stakeholders to assess training needs and determine priorities that translate into training requirements and/or programs to implement.
• Act as an escalation point, drive collaboration with stakeholders and team members to resolve process/system issues, and deviations to drive them to resolution.
• Generate and distribute training metrics and/or Key Performance Indicators (KPIs).
• Perform additional duties and projects, as assigned, to support enterprise priorities.

What you will need

• Bachelor’s degree in Business, Education, Human Resources, or related field (or equivalent experience).Bachelor’s degree in Business, Education, Human Resources, or related field (or equivalent experience).
• 2-4 years of experience in learning coordination, facilitation, content development, or LMS management
• Experience designing and developing eLearning content preferred.
• Strong understanding of learning technologies (LMS, ServiceNow, content authoring tools).

Required Skills/Knowledge

• Demonstrated ability to work well in a fast-paced environment.
• Demonstrated organizational and document management skills.
• Experience in interacting with regulatory agencies (FDA, MoH, TUV, etc.) preferred.
• Fluent in written and oral English – C1 Level (writing documents, meeting minutes, conference calls, etc.)
• Knowledge of Good Manufacturing Practices (GMPs) and ISO 13485 regulations.
• Strong verbal, written and interpersonal communication.
• Well versed with MS Office tools such as Word and PowerPoint; highly proficient with Excel spreadsheets.
• A valid U.S. visa is required
• Travel Percentage: 10%