HR Operations Representative

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Salary Range: $52,000 - $65,000 Annually

Position Summary

Sun Chemical is seeking an HR Operations Representative to support the day-to-day administration of Human Resources processes and programs. In this role, you will serve as a key resource for employees and managers by providing timely support, maintaining employee data, coordinating HR transactions, and helping ensure a positive employee experience.

This position is ideal for an HR professional with hands-on experience in an HR customer service, HR shared services, or HR call center environment supporting employees and managers with questions related to payroll, benefits, leave administration, short-term disability (STD), and other HR programs. Successful candidates will be highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment.

What You'll Do

• Serve as the first point of contact for employee inquiries related to HR policies, benefits, payroll, leave administration, and other HR programs.
• Manage a high volume of requests received through phone, email, shared mailboxes, and HR service systems.
• Support and maintain HR systems, processes, and employee records.
• Provide user support and guidance related to HR systems and processes.
• Assist with employee onboarding and offboarding activities.
• Support I-9 compliance processes, reporting, and audits.
• Coordinate unemployment claim administration and respond to related inquiries.
• Respond to employment verification requests.
• Generate reports, conduct audits, and assist with HR data analysis.
• Create and maintain process documentation, standard operating procedures, and quality assurance reviews.
• Collaborate with HR team members and cross-functional partners to support business initiatives and projects.
• Maintain confidentiality and ensure the security of employee information.
• Assist with special projects and other responsibilities as assigned.

What We're Looking For

Education

High School Diploma or GED required.

Associate's or Bachelor's degree preferred.

Experience

Minimum of 1 year of professional work experience required.

Minimum of 1 year of Human Resources experience required.

Experience in an HR customer service, HR shared services, or HR-focused call center environment supporting employees and managers with inquiries related to payroll, benefits, short-term disability (STD), leave administration, HR policies, and other HR programs is required.

Proficiency with Microsoft Office applications.

Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.
• Ability to handle confidential information professionally and discreetly.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to work independently and adapt to changing business needs.
• Strong organizational and time-management skills.
• Demonstrated ability to provide exceptional customer service in a high-volume environment.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience with ADP and/or other HR systems.
• Experience working in a union environment.
• Bilingual (English/Spanish or other language) preferred.
• Experience supporting employees and managers in a multi-site, union, and HR shared services environment.

Language Requirements

Ability to read, write, and speak English proficiently.

Bilingual skills are a plus.

Why Join Sun Chemical?

At Sun Chemical, you'll have the opportunity to contribute to an organization that values collaboration, continuous improvement, and service excellence. We are committed to supporting our employees through meaningful work, professional development, and a culture built on respect and teamwork.

Salary Range: $52,000 - $65,000 Annually

Compensation is based on factors such as experience, skills, education, and location.

Sun Chemical is an Equal Opportunity Employer.

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.

Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.