Business Development Consultant

We're looking for a motivated Business Development Consultant to play a key role in supporting business growth, customer retention, and operational excellence within a dynamic insurance environment.

In this role, you'll work closely with customers, intermediaries, and internal teams to provide expert advice, support policy transactions, identify sales opportunities, and contribute to the ongoing success of our business.

About the Role

As a Business Development Consultant, you will be responsible for supporting sales and customer retention strategies while ensuring an outstanding customer experience. You'll act as a trusted partner to customers and intermediaries, providing policy and underwriting support, managing relationships, and helping drive profitable business growth.

You'll thrive in a fast-paced environment where customer focus, collaboration, and continuous improvement are highly valued.

Key Responsibilities

• Build and maintain strong relationships with customers, intermediaries, and key stakeholders to support customer retention and business growth.
• Identify and maximise sales opportunities by providing tailored insurance solutions that meet customer needs.
• Deliver timely and accurate policy, underwriting, and product advice while supporting policy administration and processing activities.
• Collaborate with internal teams to ensure exceptional customer service, efficient issue resolution, and positive customer outcomes.
• Contribute to continuous improvement initiatives, process efficiencies, and achievement of business performance targets.
• Maintain compliance with company policies, regulatory requirements, and risk management standards while supporting a positive team culture.

About You

We’re looking for someone who is commercially driven, relationship-focused and motivated by sales, retention and growth. You’ll be confident working with brokers and intermediaries, identifying opportunities and turning strong relationships into positive business outcomes:

2 years’ minimum experience in Commercial, Rural underwriting or Broker support.

Proven experience in sales, business development, account management or insurance, ideally within commercial or rural insurance.

A strong sales and retention mindset, with the ability to identify opportunities to retain existing business, grow accounts and win new business.

Demonstrated ability to build trusted broker and intermediary relationships, understand customer needs and influence positive commercial outcomes.

Confident having commercial conversations, including discussing options, responding to objections and looking for solutions when business is at risk.

A proactive approach to identifying opportunities rather than simply responding to requests, with the drive to follow through and deliver results.

Strong negotiation and influencing skills, with the ability to balance broker needs, customer outcomes, underwriting requirements and commercial objectives.

Resilient and comfortable with challenge, including handling difficult conversations, competing priorities and situations where a broker may be considering moving business elsewhere.

Excellent communication skills, with the ability to provide clear advice and create an outstanding broker experience.

Strong organisational skills and attention to detail, with the ability to manage a portfolio, pipeline and multiple priorities effectively.

Experience using CRM, insurance or policy management systems would be advantageous.

What we offer

• Competitive salary and discretionary annual bonus
• Flexible leave of up to 4 days per year in addition to annual leave
• Free life, salary continuance and trauma insurance cover
• Discounts on Vero insurance and different retailers
• $250 annually towards wellness activities
• Ongoing learning and development opportunities
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance

About Suncorp New Zealand

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.

If you're passionate about building relationships, supporting customers, and driving business growth, we'd love to hear from you. Apply today!