Director of Product

• Team: Product
• Reports to: McKay Ferrell, CPO
• Location: Remote, United States
• Type: Full-time

Job Summary

• As a Director of Product at SureCost, you'll own the business of a set of products that pharmacies
• depend on to keep drugs on the shelf at the right cost. You'll bring new products to market and make
• our existing products better, from the first customer conversation through launch and adoption. You'll
• know our customers well enough to build things they love to use, and you'll measure whether they do.
• This is a hands-on role. You'll talk to customers every week, prototype ideas before engineering builds
• them, and work with our commercial team to launch and sell what we ship. We're rebuilding how our
• product team works around AI tools, and you'll help shape that as you go.

Essential Functions

• Own the roadmap, outcomes and quarterly priorities for your product areas, and decide which

initiatives make the quarter within the capacity your pods actually have.

• Run a monthly business review for your area covering adoption, customer issues, revenue signals

and delivery against plan.

• Build toward product-level P&L visibility for your area with the CPO.
• Own the quality of what your area ships, including the share of engineering time that goes to various

initiatives.

• Build and help guide product builder team members with AI tooling and structures.
• Stay close to customers. Expect several customer conversations a week, including the hard ones

with enterprise accounts.

• Work with the commercial team on product launch planning and enablement, including launch

timing, sales training, demo readiness and customer communication.

• Partner with Marketing on positioning, messaging and competitive intelligence for your products.
• Give pricing and packaging input for new products and major enhancements.
• Bring what you hear from Sales, Customer Success and the market back into the roadmap, including

win/loss patterns and competitor moves.

• Track adoption after launch and work with Customer Success to drive it.
• Build and ship prototypes, skills and agents yourself, and set the standard your team follows for AI-

assisted discovery, specs and evaluation.

• Own the AI agents in your area end to end: the problem they solve, the precision bar they have to

meet, the evaluation that proves it, and where a named human approves an action.

• Recommend when to stop or reshape an initiative, and bring the evidence.

SureCost | Job Description

• Work across product areas with the other Director, Product Ops and Design so the product lifecycle

(inventory, purchasing, shortage) holds together for the customer.

How We Work

• Product areas own the work. Our value streams point where our teams are focused and set how

each pod's hours are split, and every Director plans inside that split.

• Our product builders combine what used to be PM, PO and UX roles. Agents draft stories,

acceptance criteria, status and first-pass triage. People make the decisions and own the quality.

• AI fluency is part of how we hire and how we review.
• We're remote-first. Most of our work takes place over digital ecosystems, including video calls,

chats, email, and other systems – you’ll need to be self-motivated and comfortable in an all-remote

environment.

• The domain is complicated: GPO contracts, wholesaler operations, DSCSA, 340B and drug shortages.

We give you time to learn it, and we expect you to go deep.

Requirements

• 5+ years in product management for B2B or enterprise SaaS, including 2+ years leading product

managers or product owners.

• Bachelor’s degree or higher in Business, Pharmacology, or related required.
• A record of owning product outcomes, such as adoption, retention or revenue, and being able to

show what changed because of your decisions.

• Hands-on AI fluency you can demonstrate: you've built prototypes, workflows or agents with tools

like Claude, Cursor or similar, and you can show how you evaluated whether they worked.

• Experience writing or owning evaluation criteria for AI or machine learning features, or a clear plan

for how you'd do it.

• Strong written communication. You'll be asked for a writing sample.
• Comfort with data: you can pull and read usage and support data yourself and report on it. You own

your metrics.

• Experience working with enterprise customers under contract, including hard conversations about

scope and dates.

• Ability to lead through influence across engineering, Sales, Customer Success and Finance.

Preferred Qualifications

• Pharmacy, healthcare supply chain, distribution or procurement experience.
• Pragmatic Institute (Pragmatic Marketing) certification.
• Fluency in statistical analysis and methods.
• Familiarity with DSCSA, 340B, GPO contracts or wholesaler operations.
• Experience with regulated software, including audit and compliance requirements.
• Experience taking a product from a service-heavy model to a platform or API-first model.