Experience of Care Consultant

Location: Goleta

We are so glad you are interested in joining Sutter Health!

Organization

SC - Sansum Clinic

Position Overview

Note: The person selected for this role must reside within California’s Central Coast region, within proximity to Sansum Clinic locations (part of Sutter Health) in the Santa Barbara area.

Provide coaching and/or training to frontline staff, leaders, physicians and practices within. Develop consistently excellent service and communication skills across all entity facilities' practices to increase patient satisfaction, physician satisfaction and employee satisfaction. This position will train and promote evidence-based best practices for service behaviors and communication skills. Acts as a change agent, gaining commitment and eliciting follow-through from coaching clients. Will design and develop action plans and training resources to meet the needs of coaching clients throughout the organization.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Bachelor's: Bachelors in Healthcare Admin, Human Resources, Communications, Behavioral Health, Psychology, Counseling, Training & Development, Organizational Leadership, or Performance Improvement

TYPICAL EXPERIENCE

5 years of recent relevant experience.

SKILLS AND KNOWLEDGE

• Knowledge of the operations of a healthcare system and/or a medical office is required.
• Knowledge of ICF Coaching Core Competencies is required.
• Knowledge of Microsoft outlook, word, excel, and power-point applications in a windows environment is essential.
• Ability to effectively use external sources of information (like the internet, research journals and professional affiliations) is required.
• Must have verbal and interpersonal communication skills, be an effective listener with an understanding of how to influence and motivate others.
• Must have proficiency with inquiry-based coaching techniques.
• Must be able to develop and maintain effective relationships with physicians, management, support staff, patients and coworkers.
• Proven client-customer relations skills are required.
• Facilitation and presentation skills are required.
• Must be able to work with people with various backgrounds and experiences.
• Must have organizational, analytical and critical thinking skills, enabling an individual to work collaboratively with others at all levels of the organization.
• Must have the ability to effectively deal with multiple priorities in a fast-paced, ever-changing environment.
• Must be able sit for long periods of time at computer workstation.
• Must be able to stand for long periods of time while conducting training sessions.
• Must be able to safely lift and carry file boxes, portable laptop and projection equipment and other department related equipment or materials weighing up to 30 pounds without assistance.

PHYSICAL ACTIVITIES AND REQUIREMENTS

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift

Days

Schedule

Full Time

Days of the Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $97,032.00 to $145,558.40 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.