Sr SCM Ops Analyst

Location: TX-Dallas

Department

Supply Chain Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

The Senior SCM Operations Analyst supports the SCM Center of Excellence Process and Automation Team by improving processes and technology solutions across Coupa, Ironclad, and SAP. They’ll lead strategic initiatives, analyze complex challenges, and manage projects throughout the lifecycle to ensure solutions align with Supply Chain Management objectives. They’ll evaluate risks, prioritize demand, and coordinate resources while driving cross-functional alignment and measurable business results.

The Senior SCM Operations Analyst leverages strong analytical, problem‑solving, communication, and stakeholder management skills, along with a continuous improvement mindset, to enable automation, drive operational excellence, and deliver business value across Supply Chain Management.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

Effectively applies knowledge and skills of analysis, business processes, systems, project methodologies, requirement definitions and testing to develop quality solutions and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value

Maintain working knowledge of administrative functions on all SCM Purchasing Systems and perform systems administration activities (i.e., security, master data, integrations, content, templates, parameters, etc.) and supports projects as a subject matter expert with an understanding of the system functionality

Take on challenges of unfamiliar tasks; Experiments to find new solutions & identifies and creates the processes necessary to complete complex tasks including system improvements

Partner with Technology Team members, on behalf of the SCM Business, to coordinate and facilitate Source-To-Pay technology enhancements and solutions

Create content and conduct training to help lead resolution of Customer Service issues by explaining logic, processes, and procedures and checks for comprehensive understanding

Communicate complex Source-To-Pay system and process information fluently with diverse Stakeholders and Leaders; Seamlessly adapts style to meet audience needs and promotes SCM goals and initiatives through extensive relationship development

Develop presentations and comprehensive project reports to relevant Stakeholders to promote the value of system changes to aim Customers buy-in

Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities and optimize the Source-To-Pay systems

Work with internal and external auditing departments to ensure departmental practices are in compliance with Federal regulations

Coordinate content and authors policy updates and publishes internally

May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions

Knowledge of how to manage time effectively through organizing work and seeking guidance as needed to resolve issues/questions in order to meet deadlines and service level agreements

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Knowledge of administrative and systems, word processing managing files and records, designing forms, and other office procedures and terminology

Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

Ability to communicate complex issues in a structured, concise manner and adjust communication style to meet the needs of the audience

Ability to provide input to develop, document, and implement Team operational processes and procedures to provide consistent Customer support

Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Education

Required: High School Diploma or GED

Required: Bachelor's Degree

Experience

Advanced-level experience, seasoned and specialized knowledge in

• Procurement, strategic sourcing, analytics and/or enterprise systems administration
• Leading enterprise systems or process enhancement projects
• Source-To-Pay systems with preference to the following: SAP ERP, SAP Ariba, QuickBase
• Solution design, system set-up/configuration, and testing of SAP P2P modules
• Integration or dependency management with SAP Ariba Procurement Solutions, Finance, Accounts Payable, and Accounting
• Preferred: Experience in project management
• Preferred: Experience in Coupa, SAP, and Ironclad

Licensing/Certification

N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Travel: Less than 10%

Pay & Benefits

Competitive market salary from $93,950 per year to $104,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement

Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

• *Pay amount doesn’t guarantee employment for any particular period.
• **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
• *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
• Southwest Airlines is an Equal Opportunity Employer.
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