Senior Cloud Engineer - SRE

Introduction

• Job title: Senior Cloud Engineer / Site Reliability Engineer (SRE)
• Location: Bangalore
• Experience: 5-10 years

The opportunity

You will work on world-class retail supply chain solutions, deploying and running enterprise applications, including GPU-powered AI/ML products, on Azure and Oracle Cloud. These applications run 24/7 and are business-critical: warehouses and stores depend on them for daily operations. In this cloud and SRE role, you will own their reliability: defining and meeting SLOs, responding fast to incidents, troubleshooting end to end, and engineering out recurring problems through automation.

Key responsibilities

• We are seeking a Senior Cloud Engineer / Site Reliability Engineer (SRE) to join our growing team. In this role, you will:
• Own the reliability of business-critical retail supply chain applications on Azure and Oracle Cloud, used 24/7 by warehouses and stores.
• Define and track SLIs and SLOs with product and application teams, using error budgets to balance reliability and release speed.
• Build observability (metrics, logs, traces, dashboards, and actionable alerts) using tools such as Prometheus, Grafana, and Zabbix.
• Provide 24/7 L2/L3 support, act as incident commander on major incidents, and lead root cause analysis and blameless post-incident reviews.
• Troubleshoot end to end across Cloudflare, HAProxy, network, Linux, Docker, Apache TomEE/Java, APIs, and Oracle Database, and quickly isolate the failing layer.
• Diagnose Java application issues using thread dumps, heap dumps, GC logs, and APM traces.
• Perform first-level Oracle Database triage and escalate to the DBA team with clear diagnostics.
• Build and deploy cloud infrastructure (networks, VMs, containers, VPN, ExpressRoute, FastConnect) using Terraform and Ansible.
• Automate away toil, such as deployments, health checks, failover, and routine maintenance, with Python and Bash.
• Plan capacity, tune performance, and test high availability and disaster recovery through regular failover drills.
• Plan and execute production changes with minimal downtime and tested rollback, and maintain runbooks.

Key criteria

Must-have

• 5-10 years in SRE, cloud infrastructure, or production operations, including at least 3 years running production workloads on Azure or OCI.
• Strong cloud expertise (Azure or OCI) across networking (VNet/VCN, VPN, ExpressRoute/FastConnect), compute, storage, and IAM.
• Strong Linux administration (RHEL, Ubuntu) and hands-on Docker experience.
• Hands-on Terraform, Ansible, and Python/Bash automation in production environments.
• Practical SRE experience: SLIs/SLOs, error budgets, toil reduction, 24/7 incident management, and blameless post-incident reviews.
• Experience with observability and APM tools (e.g., Prometheus, Grafana, Zabbix, ELK, Dynatrace, AppDynamics, or New Relic).
• End-to-end troubleshooting across networking (TCP/IP, DNS, SSL/TLS), HAProxy or similar load balancers, Java on TomEE/Tomcat, REST APIs, and Oracle Database at triage level.
• Willingness to work in a 24/7 rotational shift and on-call model.

Good-to-have

• Cloud certifications (Azure, OCI, or AWS).
• Experience with Cloudflare (DNS, WAF, CDN, caching rules).
• CI/CD pipelines (e.g., Jenkins, GitHub Actions, or Azure DevOps) with canary or blue-green releases.
• Exposure to Kubernetes or other container orchestration platforms.
• Chaos engineering or game-day exercises to test resilience.
• GPU-based compute supporting AI/ML workloads.
• Retail or supply chain domain exposure, ITIL familiarity, and strong written and verbal communication.
• Growth opportunities
• Learning opportunities with multi-cloud environments.
• Scope to deepen expertise in Oracle Cloud (OCI) and Azure in large production environments.
• Opportunity for cross-skilling (retail products, multi-cloud, DevOps, orchestration tools, scripting, and company AI trainings) and enhancing skills to stay competitive in the future.

About Us

Our values

• Our values guide how we work with our customers and with each other.
• Customer focus
• Innovation at speed
• Targeted focus

Team unity

• Join us
• SymphonyAI is a global leader in Vertical AI platforms. Our Eureka AI platform helps enterprises solve their most complex, high-value challenges across retail and consumer goods, financial services, industrial, and enterprise IT.
• Our retail division helps retailers and CPG manufacturers drive profitable growth with AI-powered solutions for demand forecasting, merchandising, supply chain, and store operations. Learn more at www.symphonyai.com.