Product Ops Analyst

Location: L4, Manyata Embassy Business Park, Racenahali & Nagawara Villages. Outer Ring Rd, Bangalore 540065

Primary function

Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements

Principal duties & responsibilities

• Gather, review and analyse data to provide answers to questions that will drive decision around improving Transportation Decisions.
• Partner with Product, Data Engineering, Product Engineering team to drive meaningful decisions
• Perform data analysis and research to identify new opportunities to improve overall metrics.
• Analyse underlying trends to identify potential product issues and improvements to the existing product features.
• Test and Monitor new features on production to ensure new features are working as expected.
• Collaborate with product Managers to drive defect management with engineering team to ensure production environment runs without any critical defects
• Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects.
• Support peak volumes by executing key tasks defined specific for peak season.

Job requirements

• Graduate in any discipline with 3 to 4 years’ experience.
• End to end understanding Transportation and Supply chain processes.
• Data analysis and reporting skills.
• Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required.
• Power BI & Google Cloud Platform will be an added advantage.
• Good organisational, prioritising and problem solving skills and ability to multi-task.
• Excellent communication skills.

Desired requirements

• SQL skills
• Data analytics
• People management experience.
• Reporting and Dashboarding in looker / Power BI