Strategic Operations Lead

What we're looking for

In this role, you will partner closely with the founders to execute high-priority initiatives, strengthen internal operations, and build systems that help the company scale efficiently. Over time, success means making critical parts of the company more scalable, more organized, and less dependent on founder involvement. This role is for someone who thrives in ambiguity, builds durable systems, and consistently drives execution across the company.

Who you are

You enjoy bringing order to chaos. You spot inefficiencies others miss and naturally build systems wherever you go. You care deeply about outcomes, move with urgency, learn new tools quickly, and take pride in operating at a high level no matter the task in front of you.

You care deeply about the mission and have a track record of serving communities, causes, or organizations beyond yourself.

You relentlessly pursue mastery in Notion, AI, automation, and productivity tools. You instinctively seek leverage, continuously experiment with emerging technologies, and build systems that redefine what a small but empowered team can accomplish.

Responsibilities

• Execute across a wide range of high-impact areas, including operations, finance, recruiting, and internal tools.
• Support the founders in executing quarterly and yearly objectives by maintaining operating rhythms, surfacing concerns, and helping functional leaders course-correct as needed.
• Work directly with the founders, receive high-level direction on priorities, and maintain ownership of execution.
• Help founders delegate operational responsibilities by building clear systems and documentation.
• Conduct research and make recommendations.
• Design systems and processes that increase team efficiency, communication, and knowledge sharing.
• Screen inbound applicants and proactively build networks to seek out high-value candidates.
• Champion adoption of internal company tools and processes.
• Strong ability to take ownership of projects, break down ambiguous problems, and drive execution with limited guidance.
• Demonstrated track record of applying good judgment when given autonomy and ownership.
• Systems thinker with strong problem-solving skills and creative thinking.
• Consistently seeks opportunities to use AI, emerging technologies, automation, and software to increase leverage and eliminate manual work.
• Comfortable with daily responsibilities constantly changing.
• Demonstrated pursuit of excellence, regardless of field. You should be among the best at something you care about, whether professional, academic, athletic, creative, or community-based.
• Experience leading groups, communities, and/or organizations.
• Willing to challenge assumptions, push through organizational resistance, and respectfully hold stakeholders accountable to commitments.
• Able to absorb feedback quickly and improve rapidly in unfamiliar domains.
• Availability for meetings from Monday to Thursday between 8am and 2pm Eastern. Canada and US-based applicants preferred.

Preferred Qualifications

• Experience in operations or similar role.
• Experience building operational systems in startups or high-growth organizations.
• Former founder, operator, or community builder.
• Tools like Notion, Linear, or similar project and knowledge management tools are among your core strengths.

Benefits

• Fully remote work - Work anytime, anywhere
• Dunya + Akhira — Islamic work week + Islamic holidays and culture
• Unlimited time off with manager approval
• Yearly team retreats and off-sites
• Ability to work in your thobe/abaya or traditional clothes in the comfort of your own home
• Work closely with the core founding team

Interview Process

Our interview process for this role consists of four stages:

Apply, including a maximum 1-page letter telling us about a time you demonstrated high agency and/or deep problem-solving outside of your job

30-minute Screener

60-minute operational interview covering relevant skills and tasks

60-minute culture fit interview focused on situational scenarios and personal perspectives