Senior Business Program Analyst

Location: Toronto, Ontario

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Sales & Customer Distribution Support

Pay Details

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Wealth Process Excellence (WPE) team is an integrated member of the Wealth National Office whose purpose is to enable the deepening of client relationships, enable simpler and faster ways of working, and surface/address risks through disciplined execution. Our focus is process improvement using Lean Six Sigma assessments and AI and automation tools across the Wealth businesses, as well as identifying continual improvement opportunities.

Job Responsibilities

The Senior Business Program Analyst will support the implementation and growth of Wealth's iD8 capability through data analysis, reporting, and communications, and will collaborate closely with WPE team members and partners to enable the implementation of colleague suggestions. This role will be accountable for leading awareness of the iD8 program through reporting to the various lines of business in Wealth, developing/launching internal colleague campaigns, sharing insights and trends to support adoption and meet the Enterprise program's core metrics, and assessing data to surface opportunities that can be implemented to positively impact the client and colleague experience.

Reporting to the Senior Manager, Wealth Process Excellence, the ideal candidate combines strong analytical capabilities, an understanding of Wealth businesses, and the ability to communicate clearly to influence and engage stakeholders. Other responsibilities include:

Support the implementation, growth, and adoption of Wealth’s iD8 capability.

Analyze program, workforce, and productivity data to identify trends, risks, anomalies, and improvement opportunities.

Develop and maintain accurate executive reports, KPI scorecards, dashboards, and automated reporting processes.

Translate complex data into clear insights and recommendations for senior leaders and business partners.

Coordinate data collection, validation, consolidation, and reporting across multiple stakeholders.

Investigate reporting discrepancies, complete root-cause analysis, and implement corrective actions.

Monitor program performance and Enterprise metrics, recommending improvements that enhance client and colleague experiences.

Develop colleague engagement programs to achieve core metrics of the iD8 program

Partner across Wealth and control functions to implement colleague suggestions and process improvements.

Support risk management, governance, remediation plans, and escalation of non-standard or high-risk activities.

Share best practices, provide guidance to team members, and communicate project progress and emerging issues.

Job Requirements

• Bachelor’s degree in business, finance, analytics, mathematics, computer science, or a related field.
• 5+ years of experience in analytics, business reporting, financial analysis, business intelligence, or a related role.
• Experience managing datasets and executive reporting in a large, complex organization.
• Strong analytical and critical-thinking skills, with a high level of accuracy and attention to detail.
• Ability to turn complex data into concise business insights and recommendations.
• Strong organization and project management skills, with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills, including presenting findings to senior leaders.
• Ability to work independently and build effective relationships across teams and functions.
• Knowledge of data governance, reporting controls, quality assurance, and continuous improvement practices.
• Experience with Wealth, ARIS, business process mapping, or Lean Six Sigma is an asset.
• Communications and/or Marketing experience would also be considered an asset

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet