Information Systems Training Specialist

ON-SITE | FULL-TIME | SCA| TEMPORARY (6-12 MONTHS) | CHARLESTON, WV

DUTIES

• Oversight and management of Contractor staff in a District Office. Serves as the on-site
• Contractor representative for personnel matters such as payroll and time and attendance record
• keeping. Consults with DCMWC district office supervisory staff on an ongoing basis to ensure
• the most effective time utilization possible by the other contract staff on-site. Acts as designated
• back-up for all critical data functions for other District Office Contractor staff.
• Represents the Contractor and DCMWC in an exemplary manner while communicating with
• providers, claimants and the general public on DCMWC ASP information medical bill issues and
• bill submission problems. For issues that come to the attention of the Information Systems
• Training Specialist (ISTS), coordinates ASP information exchange with the DOL Medical Bill
• coordinators in the National Office, or DOL staff in the District Office, as appropriate.
• Responsibilities include some research and investigation, but the role and duties are largely as
• facilitator and coordinator.
• Under the guidance and direction of the District Director, may serve as an intermediary between
• the District Office staff and the provider community in ASP information related provider
• activities, and in questions relating to diagnostic testing and billing submissions. The ISTS may
• be required to maintain an on-line directory of ASP information for active diagnostic and
• treatment providers within the District Office's service area.
• Serves as a liaison with Government’s Service Managers with reporting of problems, such as PC
• problems, printing problems, electronic mail problems, network problems and ASP problems.
• Under the guidance and direction of the Government Service Managers, provides the on-site
• assistance needed to resolve these routine PC and network hardware, software, and configuration
• problems. May be required to complete and submit various performance reports related to
• systems performance or problems.
• Assists with installation of new software packages which may be either COTS or DOL/Contractor-developed.
• Assists with training DOL staff on PC and networked applications, ASP graphical user interface,
• etc.
• Trains DCMWC staff in the use of ASP applications, screens, functionality, etc.
• Confirms District Office receipt of Contractor supplies, management information system (MIS),
• and other reports. Assures adequate quantities of supplies for on-site ASP hardware, as required
• under the contract.
• Under the guidance and direction of the District Director, in the role of supervisor of document
• processing technicians, may be responsible for directing routine and special projects relating to
• movement and tracking of claim folders between and among DCMWC components, and other
• Government agencies, like SSA and FRC.
• The District Director may assign various other related duties to the Information Systems Training
• Specialist, as necessary, to ensure efficient utilization of his/her time.

KNOWLEDGE AND EXPERIENCE REQUIRED

• Demonstrated mastery of computers and the ASP application.
• Have specialized knowledge of composition and presentation techniques
• Be able to effectively communicate technical information through descriptive texts to the
• intended audience
• Ability to respond intelligently and articulately to various requests from client liaisons, such as
• for explanations, actions, etc.
• Ability to supervise the labor categories assigned to that task or other supervisory equivalent
• experience.
• Must be a self-starter with a clear understanding of the service role of the position and the need
• for accuracy, efficiency and effective interaction and cooperation with the District Director and
• all staff, Contractor and DCMWC alike, and DCMWC customers.

BENEFITS

• Competitive wages and comprehensive fringe benefits
• Health and Welfare package, including medical insurance
• Dental, vision, and life insurance coverage
• Paid Time Off (PTO) and holiday pay
• Direct deposit and Wisely Pay options
• Generous 401(k) retirement plan
• LegalShield and Identity Theft protection options