TRCA is a comprehensive provider of nationwide communications technology hardware and repair, service and maintenance, and new technology sales. By utilizing a single source for these three spheres of expertise TRCA consolidates the efforts of your IT department, and customizes packages that meet the specific needs of your organization.
Independently manages basic projects and assists the Project Management Director on larger projects. Identifies,researches, and resolves technical problems. Responds to telephone calls, email,
and personal requests for technical support. Documents, tracks, and monitors project
tickets to ensure timely and satisfactory completion. Dispatches the appropriate technician to the
customer site.
Provides top notch customer service
Interfaces directly with sales and customer
contacts to schedule, monitor and track projects
Dispatches technicians internally or nationwide
for service work
Opens and manages tickets in ConnectWise
software
Tracks services tickets from beginning to the
end of the project
Assist with billing and make calls on past due
vendor invoices.
Assist with maintaining vendor records for
insurance and agreements.
Provide after hours on-call customer support
when assigned
Previous customer service experience a must
Ability to stay calm when resolving customer
issues
Excellent verbal and written communication
Excellent follow up and organizational skills
Proficiency in Microsoft Outlook, Word and Excel
required
Time management skills and ability to handle
multiple tasks
Intermediate knowledge of computers
Fun atmosphere with amenities including company gym and a full kitchen.
If you enjoy interacting and developing relationships with people then this
position is for you!
Job description provided by Technology Resource Center of America.
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