Senior Technical Engineer

Location: TCMi - Bucharest

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.

Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.

With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.

Reporting to the Customer Support Manager, the Senior Technical Engineer is the key interface between Teciem clients on one side and the Customer Support team on the other, contributing to the overall delivery of software and services to ensure a world-class customer experience.

The holder of this role is a product specialist with strong technical competencies, responsible for handling and resolving raised issues in the shortest time possible. The Senior Technical Engineer also uses their technical expertise to assist functional consultants on an as-needed basis. At times, this role may be called upon to test beta releases or software fixes before they are delivered to customers, or to provide on-site support at client premises when required.

Responsibilities & Deliverables

• Your deliverables as a Senior Technical Engineer will include, but are not limited to, the following:
• Respond to customer requests, including reported issues, questions, and assistance requests, helping them utilize the product effectively according to their business needs.
• Understand reported issues, particularly from a technical perspective, and replicate the respective scenarios within Teciem environments.
• Perform technical investigations and root cause analysis of reported issues, providing appropriate solutions where feasible and/or detailed analysis to stakeholder teams.
• Update clients on the progress of issue resolution, including tracking issues escalated to other departments and ensuring timely resolution, with a focus on customer satisfaction and product quality.
• Participate in client calls, Microsoft Teams, or WebEx sessions to ensure effective communication with customers and accelerate issue investigations when necessary.
• Create well-documented defect reports and validate fixes by confirming that reported scenarios have been resolved.
• Raise Enhancement Requests with clear and comprehensive supporting information when appropriate.
• Develop and provide simple scripts, leveraging the expertise of colleagues when necessary.
• Write technical specifications and best-practice documentation.

Required Experience

• A Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, or a related field.
• A minimum of 4 years of experience in technical support, preferably supporting financial, treasury, or banking software products.
• Knowledge of C++, databases (Sybase ASE and/or Microsoft SQL Server), Service-Oriented Architecture (SOA), and Web Services technologies, or strong knowledge of Java and PL/SQL.
• Experience working with Unix/Linux environments.
• Strong written and verbal communication skills in English. Cambridge, TOEFL, IELTS, or a similar certification is a plus.
• Experience with Kondor Front Office or Kondor Back Office is a plus.
• Exposure to Kubernetes, cloud platforms, or container technologies is a plus.
• Knowledge of Capital Markets and Treasury instruments (e.g., FX, Money Markets, Derivatives, Bonds, etc.) is a plus.
• Attention to detail, accountability, reliability, and a strong customer focus.
• Strong analytical and problem-solving skills, with a collaborative mindset.
• A quick learner with a strong desire for continuous growth and development.
• Ability to work independently as well as part of a customer-facing team.
• Ability to work effectively in a multicultural and geographically distributed team.

Diverse Minds, Shared Ambition

At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.

We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.

We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.