Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Location: Melbourne

Employment Type

Permanent

Closing Date

25 June 2026 11:59pm

Job Title

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description For Advertising

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations

MELBOURNE DISCOVERY

MELBOURNE EMPORIUM

BOX HILL

CAMBERWELL

CHIRNSIDE PARK

EASTLAND

KNOX

AIRPORT WEST

ALTONA GATE

BROADMEADOWS

CAROLINE SPRINGS

HIGHPOINT

MELTON

POINT COOK

PORT MELBOURNE

WATERGARDENS

WERRIBEE

BRUNSWICK

CRAIGIEBURN

DONCASTER

EPPING

GREENSBOROUGH

PLENTY VALLEY

NORTHLAND

What You’ll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

• Hourly Rate:$30.33 per hour
• *Junior rates apply for those under 20 years of age.
• *Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

Plus 12% Superannuation

Plus 10% Variable Remuneration**

• **If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time).
• **the first 2 months guaranteed while you learn on board.
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
• Is it You We’re Looking For?
• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

How to Apply

Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.

Join Us at Telstra Retail

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!

Additional Locations: Greensborough Plaza Shop 258 259 25 Main St, Telstra Store Point Cook, Telstra Store Brunswick, Telstra Store Camberwell, Telstra Store Port Melbourne, Telstra Store Epping, Telstra Store Werribee, Telstra Store Melton, Telstra Store Chirnside Park, Telstra Shop Craigieburn, Telstra Store Altona Gate, Highpoint SC Shop 3052 200 Rosamond Rd, Westfield Doncaster Shop G059 619 Doncaster Rd, Telstra Store Caroline Springs, Telstra Store Watergardens, Telstra Store Northland, Telstra Store Box Hill, Telstra Shop Plenty Valley, Telstra Store Airport West, Knox City SC Shop 2125 425 Burwood Hwy, Telstra Store Eastland, Telstra Store Broadmeadows