Location: Montreal, Quebec, Canada
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our team and what we'll accomplish together
The Defined Benefit Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive Defined Benefit pension administration solution for private and public sector clients.
Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile-driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients.
If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!
What you'll do
- Participate in Defined Benefit implementation and service enhancement projects, configuring Morneau Shepell's proprietary software to meet client requirements
- Manage problem resolution by analyzing issues, identifying root causes, and communicating clear explanations and resolution paths to clients and team members
- Provide maintenance and ongoing support services to existing clients and benefits administrative teams, ensuring timely responses and high-quality outcomes
- Perform analysis of business requirements and produce configuration designs that align with client needs and system capabilities
- Collaborate with senior team members, business analysts, developers, and project managers to deliver integrated solutions in an Agile environment
- Prepare project estimates, schedules, and deliverable expectations that are realistic and achievable
- Review technical documentation and system logs to troubleshoot issues and debug processing errors
- Attend internal training sessions to build knowledge of industry topics, trends, and evolving Morneau Shepell system capabilities
- Promote teamwork and collegiality while upholding TELUS and Morneau Shepell corporate values and service excellence standards
- Support special projects and ad-hoc tasks as assigned by the implementation team.
- Additional Locations: Vancouver, British Columbia, Canada, Toronto, Ontario, Canada, Ottawa, Ontario, Canada, Calgary, Alberta, Canada
Job description provided by TELUS.
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