Security Systems Analyst, Physical Security Tools

We're looking for a resourceful, detail-oriented problem solver to serve as the administrator, analyst, and first point of contact for the physical security platforms Tesla's Security Operations Centers rely on worldwide. You'll manage user access and system setup, build the training and documentation that enables SOC teams to work independently, and act as our primary liaison to platform vendors. Beyond keeping systems running, you'll analyze operational problems and drive the improvements that fix them.

Security tool experience is a plus, not a requirement — strong troubleshooting instincts, clear communication, and ownership matter more. Administer physical security platforms spanning alarm monitoring, access control, video management, and threat intelligence Provision, modify, and validate user access per role-based guidelines, ensuring new hires are fully set up before Day 1 Diagnose configuration, permissions, and connectivity issues at first line before escalating Deliver and coordinate onboarding training for new SOC team members globally, serving as their resource through their first 90 days Build and maintain a self-service knowledge base of step-by-step guides, screenshots, and video walkthroughs Analyze recurring operational issues, evaluate approaches with their associated risks and trade-offs, and recommend a path forward Pilot solutions to validate the approach before broader rollout Own work-streams end-to-end, from problem definition through implementation and verified resolution Partner with Security Engineering on issues requiring platform configuration or hardware changes, owning triage, handoff, and tracking to resolution Test new platform features and releases, documenting findings and operational impact Gather structured feedback from SOC operators and summarize it into clear recommendations for vendor discussions Own SLA and priority tracking for vendor issues, attempting internal resolution and following up through to closure 1–3 years in systems administration, IT support, enterprise SaaS administration, technical support, business operations, or consulting Strong troubleshooting skills with the ability to diagnose issues across systems and determine root cause Ability to structure ambiguous problems, gather relevant data, and present clear recommendations Demonstrated ownership: you drive issues through to resolution, escalate appropriately while retaining accountability Comfort coordinating across multiple stakeholder groups to drive work to completion Clear written and verbal communication, with the ability to produce documentation others can follow independently Ability to provide technical and non-technical remote support to end users Comfortable working across time zones with global teams; willingness to travel domestically and internationally up to 15% Preferred: experience in a Security Operations Center or 24/7 monitoring environment Preferred: exposure to access control, video management, or alarm monitoring systems such as Genetec, Lenel, or Milestone; familiarity with Jira, ServiceNow, Splunk or similar platforms Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr.

Managers levels) Expected Compensation $124,000 - $186,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.