Sr Client Service Officer

Location: North Dallas Campus

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Operational Oversight & Execution

• Lead execution and oversight of complex operational processes and servicing activities.
• Manage high-risk operational issues, escalations, and client impacting events.
• Coordinate operational priorities across teams and functions.
• Monitor operational health, workflow capacity, SLA adherence, and service delivery performance.
• Support operational readiness for new products, and process changes, and regulatory initiatives.
• Act as a senior escalation point for operational incidents and exceptions.

Risk Management & Controls

• Lead execution and enhancement of operational risk and control frameworks.
• Support enterprise governance activities including
• RCSA execution
• Control testing coordination
• Audit and regulatory remediation
• Operational loss event management
• Identify systemic operational risks and control weaknesses
• Drive sustainable remediation and process standardization efforts
• Partner with compliance, legal, and risk teams on regulatory and operational mattes.

Process Transformation & Continuous Improvement

Lead operational transformation and modernization initiatives.

Identify opportunities for

Automation

• AI enablement
• Straight-through processing (STP)
• Workflow redesign
• Capacity optimization
• Process simplification
• Facilitate process mapping workshops and future-state operational design.
• Support implementation of operational tooling and workflow technologies.
• Drive continuous improvement initiatives utilizing Lean, Kaisen, or process excellence methodologies.

Operational Analytics & Strategic Support

• Analyze operational metrics, staffing trends, and capacity utilization, and service performance.
• Support business cases and operational planning initiatives.
• Develop executive-level operational reporting and KPI dashboards.
• Perform root cause analysis on operational trends and client impacts.
• Support workforce planning and operational scaling initiatives.

Stakeholder & Business Partnership

Partner with

Business Leaders

Treasury Sales

Relationship Managers

Product Teams

Technology

Compliance

Risk Management

Internal Audit

• Participate in governance forums, steering committees, and operational working groups.
• Support operational execution for strategic initiatives and product rollouts
• Assist with vendor and third-party operational coordination where applicable.

Team Leadership & Development

• Provide leadership, mentorship, and coaching to analysts and associates.
• Support management with
• Performance guidance
• Training strategy
• Workforce management
• Resource planning
• Operational coverage
• Promote operational excellence and accountability culture.
• Assist with onboarding and development of junior team members.

Typical Functional Areas

Senior Associates commonly support enterprise or line-of-business operational functions including (but not limited to):

Commercial Lending Operations

Treasury Management Operations

Deposit Operations

RIA Investment Operations

Client Onboarding & KYC

Payment & Cash Operations

Fraud & Financial Crimes Operations

Wealth / Private Banking Operations

Investment Banking Operations

Digital Banking Operations

Account Maintenance & Servicing

Reconciliation & Settlements

Loan Servicing & Documentation

Enterprise Operations Governance

Education

• Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
• Equivalent operational banking experience may substitute for degree requirements.
• Series 7 and 65 licenses preferred or willingness to obtain it within 90 days required.

Experience

• Typically, 3-5 years of banking or financial services operations experience.
• Strong experience managing complex operational processes, escalations, and risk/control activities.
• Experience leading operational improvement or transformation initiatives preferred.

Required Skills

• Advanced understanding of banking operations and servicing models.
• Operational risk and controls expertise.
• Strong leadership and stakeholder management skills.
• Strategic and analytical thinking capabilities.
• Process improvement and transformation experience.
• Strong communication and executive presentation skills.
• Ability to manage competing priorities in fast-paced environments.
• Strong decision-making and problem-solving capabilities.

Preferred Technical Skills

Experience with operational, workflow, and reporting platforms such as:

ServiceNow

Salesforce

Verafin

Microsoft Suite

PowerBI

ACBS

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.