Payroll Manager

Description

This role is a critical member of the payroll organization and will oversee the day⁃to⁃day operations for various markets within the region to enable an efficient, consistent, and compliant payroll function. The ideal candidate is experienced in regional payroll operations and has a passion for upholding operational standards to drive business results. The individual will lead a team of payroll specialists responsible for resolving escalated employee payroll inquiries and executing routine payroll activities in partnership with external payroll vendors.

These activities will include validating inputs to payroll, auditing payroll results, approving payroll for processing, reviewing payroll reports, and ensuring compliance with statutory bodies.

This role will also be responsible for collaborating with Regional Pay Services Leader and the Global Payroll Center of Excellence to operationalize Estée Lauder's global payroll strategy across the markets, and for maintaining strong relationships with internal stakeholders (e.g., HR Shared Services [OneSource], in⁃country HR, Legal, Tax, Treasury, IT, Finance etc.) and non⁃payroll external vendors. Finally, the individual will be responsible for serving as an agent of change to transform current payroll operations to achieve the target service delivery model.

Partner with the Regional Pay Services Leader to operationalize the regional payroll strategy.

Enforce policies, procedures and standards across the region and within the local regulatory context of each country.

Partner with in⁃country stakeholders and Payroll Vendors to develop the annual pay calendar for all countries in the region.

Oversee a team of Pay Services Analysts that conduct payroll reviews for each payroll, ensuring accuracy and timeliness of payroll activities, while maintaining compliance.

Manage, train and develop the Pay Services team.

Analyze consolidated payroll inputs and provide final sign off on payroll for processing, including off⁃cycles.

May be responsible for processing payroll depending on the composition of the Pay Services teams or in the absence of a Pay Services Analyst or Pay Services Senior Analyst.

Monitor controls and serve as final approval for payroll processing.

Partner with the Payroll Vendor to review and approve reporting obligations including year⁃end statements, tax filings, etc.

Conduct regular audits of payroll outputs including pay registers, tax filings and payments, bank files, etc.

Partner with the Payroll Vendor to review and approve reporting obligations including year⁃end statements, tax filings, etc.

Support requests from internal audit such as providing necessary reports, screenshots, etc. for the relevant countries.

In partnership with OneSource HR Services Delivery team, respond to escalated payroll inquiries through ELC's case management system (currently Salesforce).

Work directly with payroll vendors to enable efficient resolution of complex payroll inquiries, using the appropriate case management tools.

Partner with the Payroll Vendor to review and approve reporting obligations including year⁃end statements, tax filings, etc.

Monitor KPIs and SLAs for the Pay Services teams within the specific region.

Collaborate with Regional Pay Services Leader on vendor issue resolution of external SLAs.

Develop strong relationships cross⁃functionally across subset of regional countries (e.g., HR, Legal, IT, Treasury, etc.) to ensure smooth payroll operations.

Promote engagement across the regional Pay Services team to foster a positive culture, personal commitment and team retention.

5 or more years of experience with payroll across a variety of countries across the region.

Experience leading and managing payroll teams.

Knowledge and experience with payroll, and time/attendance technologies.

Technical experience with and knowledge of payroll processing.

Strong understanding of regional regulatory environment within local markets.

Experience working with and managing payroll vendors.

Experience working with case management and/or other service management tools.

Exceptional communication skills and the ability to influence.

Strong time management and organization skills.

Ability to work effectively across all levels and layers of the organization.

Experience with multi⁃language deployment of payroll solutions.