Paralegal Manager

• Lead Performance. Drive Results. Build a Team That Wins.
• We are a high-performance personal injury law firm seeking a Litigation Paralegal Manager who is more than a supervisor—you are a builder of people, performance, and process.
• This role is responsible for leading a team of litigation professionals to deliver consistent, high-quality case execution, while driving measurable outcomes tied to case progression, client experience, and firm performance.
• If you are a leader who can translate expectations into execution, coach toward results, and hold a team accountable without losing engagement, we want to meet you.

What You’ll Own

• Production & Performance Strategy

• Lead and manage a team of litigation paralegals to meet and exceed defined production goals
• Monitor case flow, deadlines, and litigation milestones to ensure timely progression
• Identify performance gaps and implement structured coaching plans to improve outcomes
• Drive accountability around key metrics including productivity, quality, and timeliness
• Partner with attorneys to align litigation strategy with execution at the paralegal level

• Team Leadership, Engagement & Oversight

• Direct day-to-day operations of the litigation support team
• Create a culture of ownership, urgency, and follow-through
• Provide real-time coaching, feedback, and performance direction
• Develop team members through training, skill-building, and clear performance expectations
• Address performance concerns directly and professionally, including corrective action when necessary

• ACTED Standard Reinforcement

• We do not treat values as words—we treat them as behaviors tied to performance.
• You will be responsible for reinforcing and modeling our ACTED Standard:
• Accountability – Own outcomes, not excuses
• Client First – Every decision improves the client experience
• Teamwork – We win together, not individually
• Excellence – High standards, consistently executed
• Diligence – Relentless follow-through and attention to detail

You will ensure these behaviors are

• Embedded into daily operations
• Reflected in performance conversations
• Used as a standard for recognition, development, and accountability

What We’re Looking For

• Proven leadership experience managing litigation paralegals or legal support teams
• Strong understanding of personal injury litigation processes and timelines
• Demonstrated ability to manage performance through metrics and accountability
• Experience coaching employees to improve productivity, quality, and consistency
• Ability to make decisions, solve problems, and take ownership in a fast-paced environment
• Strong communication skills with the ability to influence at all levels
• Comfortable addressing underperformance and making tough people decisions when needed

What Sets You Apart

• You don’t wait for problems—you anticipate and solve them
• You hold people accountable while still earning their respect
• You understand that leadership is not about control—it’s about driving results through people
• You can balance urgency, quality, and client experience without sacrificing standards

Work Environment

• Onsite role supporting a high-performing litigation team
• Fast-paced, deadline-driven environment
• Team-oriented structure with clear expectations and accountability

Important Considerations

• This role requires consistent, reliable onsite attendance
• Performance is measured through results, not effort alone
• Leadership includes coaching, accountability, and performance management

Why Join Us

You’ll be part of a firm that

• Operates with clear expectations and measurable standards
• Invests in people development and leadership growth
• Holds a strong commitment to client experience and case outcomes
• Believes performance and culture go hand in hand
• If you’re ready to lead a team where expectations are clear, accountability is real, and results matter, apply today.