Establishment IT LATAM

Location: Tultitlan-Tepalcapa

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

As part of TMICC LATAM IT, the IT OPUS Establishment - IT Deployment Lead leads establishment, deployment readiness and stabilization of OPUS-enabled IT capabilities across Latin America. The role protects business continuity, integration reliability and reporting continuity while driving effective cutover, hypercare and transition to a sustainable steady-state run model. Operating as the LATAM counterpart to the OPUS IT Deployment Lead for North America, this role aligns enterprise standards and shared dependencies while owning regional execution.

What you'll be responsible for

Own end-to-end LATAM deployment readiness across process, data, integrations, cybersecurity, support model and adoption, protecting business continuity and prioritizing critical operational flows.

Build and govern the LATAM deployment playbook, including readiness gates, checklists, RACI, cutover and hypercare templates, defect triage and stabilization exit criteria.

Coordinate readiness of SAP, Salesforce and ServiceNow workflows, ensuring coherent end-to-end operations across OPUS and core enterprise platforms.

Lead critical integration readiness, SIT/UAT, monitoring, alerting, operational runbooks, test evidence and controlled technical and functional cutover.

Partner with Customer Service, Finance, Supply Chain, HR, Commercial/Sales and Operations to translate business needs into requirements, acceptance criteria and measurable KPIs while managing justified local exceptions.

Define the LATAM service transition and run model across L1/L2/L3, SLAs, escalations, knowledge management, vendor handoffs and measurable hypercare exit criteria using ITIL processes and ServiceNow.

Operate the NA-LATAM twin-lead governance model, maintaining the LATAM single source of truth for readiness, RAID, defects, dependencies, decisions, progress and hypercare exit.

Ensure secure-by-design delivery, data and reporting readiness, vendor performance, complete handover, decision-oriented leadership reporting and evidence-based go/no-go recommendations.

We're looking for someone who

Has a bachelor’s degree in IT, Computer Science, Engineering, Business or a related field, with 10+ years of experience in IT transformation, enterprise platforms and complex cross-functional programmes, and can operate confidently across multiple LATAM countries.

Brings hands-on experience with at least two of SAP, Salesforce and ServiceNow, plus strong end-to-end integration leadership, programme/PMO discipline, vendor governance and ITIL/ITSM capabilities.

Thinks end-to-end and takes ownerships for results, with ownership across design, testing, cutover, monitoring, operationalization, hypercare-to-BAU transition and stable run-state outcomes.

Is comfortable working in a fast-moving, evolving organisation, with high autonomy, complex dependencies, global and local stakeholders, and post-merger, post-spinoff, carve-out or greenfield environments.

Values collaboration, clarity and low-ego ways of working, communicates effectively with senior stakeholders and vendors, and is fluent in Spanish with professional English; Portuguese is a plus.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

Market-competitive pay and performance related rewards

Flexible ways of working

Support for health, wellbeing and life outside of work

Time off to rest and recharge

Ongoing learning and development opportunities

Specific benefits vary by location. Local employment conditions apply.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

Free to move fast, experiment and challenge how things are done

Continuous learning and development as the business grows

Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.