Business Improvement Analyst - People Services

Req ID

8653

Posting Start Date

18/10/2026

Advertisement End Date

09/11/2026

Work Location

The RMH Elizabeth Street

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team to help streamline People Services and make it easier for employees and managers to get things done.

Full time, 12 month fixed term opportunity

Help streamline People Services and make it easier for employees and managers to get things done.

Work across people, process and technology to deliver smarter ways of working.

Join the Employee Experience team as a Business Analyst, People Services Improvement and play a key role in streamlining People Services and improving the overall employee experience.

Working with operational, systems and payroll teams, you will analyse current processes, understand user needs, identify opportunities for improvement and design practical future-state solutions. You will translate business needs into clear requirements and support solution design, testing and implementation.

You will help deliver simpler, more efficient People Services that make it easier for employees and managers to access the support they need.

Key Accountabilities

• Process Analysis – Map and analyse end-to-end employee lifecycle processes to identify inefficiencies, risks and opportunities for improvement.
• Requirements & Future State Design – Gather and translate business and user requirements into clear functional and technical requirements and future-state solutions.
• User Research – Engage employees, managers and operational teams to understand needs, pain points and opportunities for improvement.
• Systems & Automation – Work with People Systems and technology teams to identify opportunities to improve processes and maximise SuccessFactors capabilities.
• Solution Design & Testing – Translate requirements into practical solutions and support solution design, testing and implementation to ensure they meet business and user needs.
• Continuous Improvement Pipeline – Identify, assess and prioritise improvement opportunities based on organisational needs, service impact and available resources.

About You

• You are a Business Analyst or Process Improvement professional who brings strong analytical, process mapping and stakeholder engagement skills. You will bring:
• Experience leading process analysis, mapping and improvement in a complex organisation.
• Ability to translate business and user requirements into practical solutions.
• Experience analysing systems and workflows to identify opportunities for simplification, automation and self-service.
• Experience helping teams clarify problems, design improvements and translate ideas into practical action.
• Strong user research, stakeholder engagement and workshop facilitation skills.
• Experience supporting testing, implementation and embedding of process or system changes.
• Strong analytical, problem-solving and documentation skills.
• Relevant tertiary qualifications or equivalent experience; business analysis or improvement certifications are highly regarded.

Benefits of Working at RMH

Meaningful Work

Make a real difference in the lives of patients, families and our community.

Career Growth

Access learning, development, and diverse career opportunities.

Supportive Culture & Belonging

Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.

Innovation

Help shape the future of healthcare through research, technology and new models of care.

World-Class Excellence

• Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
• Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
• Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.
• Click here to view the full job description
• Interested?
• Click Apply to submit your application, please include a cover letter and resume.
• Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

Name and Contact

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.