IND Senior Software Engineer

Location: India GCC-Puppalaguda Village

IND Senior Software Engineer - GCC024

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Job Description: Reliability & Observability Engineer

Location: Hyderabad, India

Employment Type: Full-Time

Experience Level: 2–4 Years

About the Company

Our client is a leader in Property and Casualty insurance, employee benefits, and mutual funds. One of the largest insurers in the United States, the company is widely recognized for its service excellence, sustainability practices, trust, integrity, and innovation.

Job Summary

Hartford is seeking a motivated Reliability & Observability Engineer to support production reliability and application-level observability for critical technology enablement platforms. This is an early-career role designed for engineers building foundational expertise in monitoring, alerting, and operational stability.

The engineer will work closely with senior reliability engineers, application development teams, and platform partners to improve system visibility, identify issues early, and support incident response. This role focuses on observability and operational reliability, not performance or load testing.

Key Responsibilities

Observability Platform Support

• Support the configuration and day-to-day operation of observability capabilities for Agile Enablement SaaS platforms (such as Rally, Clarity, and Apptio) and their integrations, in collaboration with senior engineers, SRE teams, and vendors.
• Application-Level Monitoring on AWS
• Monitor application health, logs, and key performance indicators for applications running on AWS, with a focus on application behavior and user experience rather than infrastructure administration.

Dashboard, Visualization & Alert Development

Build and maintain dashboards, metrics, and alert rules using Splunk, ensuring alerts are actionable, relevant, and continuously refined.

Performance Baseline & Trend Analysis

Maintain baseline metrics, identify early signs of degradation, document observations, and escalate findings to senior engineering partners.

Incident Support & RCA Participation

Act as an observability point of contact during incidents by gathering logs and metrics from Splunk and contributing supporting data for root-cause analysis and problem-management activities.

Automation & Scripting Assistance

Write or modify basic automation scripts (e.g., Python or shell) to assist with monitoring, log processing, or alert tuning, under the guidance of senior engineers.

Documentation & Team Enablement

Maintain documentation for dashboards, alerts, and monitoring configurations, and create simple guides to help application teams use observability tools effectively.

Proactive Monitoring & Reliability Improvements

Assist in identifying opportunities for proactive alerting and contribute to foundational remediation or self-healing initiatives that reduce manual intervention.

Continuous Learning & Skill Development

Actively develop skills in observability, reliability engineering, scripting, and cloud-native monitoring practices, applying new learning to improve system stability.

Qualifications & Skillset

Must Have

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 2–4 years of experience in reliability engineering, observability, production support, or a related role
• Hands-on experience with Splunk for log analysis, dashboards, alerts, and operational monitoring
• Experience supporting application-level monitoring for applications running on AWS
• Familiarity with incident support processes and collaboration across distributed or remote teams
• Strong analytical, troubleshooting, and problem-solving skills
• Nice to Have
• Exposure to SaaS or Agile Enablement platforms (e.g., Rally, Jira, Clarity, Apptio, TargetProcess, ServiceNow)
• Basic familiarity with Agile, DevOps, or Site Reliability Engineering (SRE) practices
• Introductory scripting experience (Python, shell, or similar)

Preferred Certifications (Optional)

Splunk Core Certified Power User

AWS Cloud Practitioner

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