Area Service Sales manager

Location: Pune, India

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

• Various outside weather conditions
• When you're part of ThermoFisher Scientific, you'll do exciting work, and join a
• team that values performance, quality and innovation. As part of a successful,
• growing global organization, you will be encouraged to perform at your best.
• With revenues of more than $40 billion and the largest investment in R&D in the
• industry, we give our people resources and chances to create meaningful
• contributions to the world. We are looking for a high-reaching Area Service Sales
• Manager to join our CMD (Chromatography and Mass Spectrometry Division)
• service commercial team.
• The position is permanent and based out of Pune. In-person travel to customers
• in the assigned regions is required along with service, commercial and other
• teams.
• This role is ideal for a Science/Engineering graduate with relevant sales,
• business development or customer-facing experience, who wants to pursue a
• strategic sales and business analysis career at a global company.
• What will you do?

Service Commercial Business Management

• As an Area Service Sales Manager, you will drive service commercial business
• across West2 regions, focusing on contract renewals, warranty
• conversions, spares sales, and on-call service business
• Manage and grow the service contract portfolio, ensuring high contract
• coverage, renewal rates, and profitability across assigned territories
• Develop and execute strategies to convert warranty customers to
• comprehensive service contracts, maximizing customer lifetime value
• Drive spares business through proactive customer engagement and
• identification of customer needs with the help of regional service team.
• Promote and sell on-call service offerings, qualification activities,
• hardware upgrades, software upgrades, and customized service products
• to customers.
• Handle key customer accounts in the regions, initiating and building
• strong customer relationships
• Keep track of competition activities in the service commercial business
• and develop counterstrategies
• Strategic Planning and Execution
• Formulate competitive and data-driven pricing quotations aligned with
• business objectives
• Develop regional business plans for the territories with clear revenue
• targets and growth strategies
• Coordinate cross-functional initiatives with service delivery, technical,
• and commercial teams
• Present business reviews and strategic recommendations to senior
• leadership

Who we are looking for

• Essential Qualifications and Experience
• A degree in Science/Engineering graduate preferred; MBA or relevant
• business qualification is a plus
• 8-10 years of experience in service sales, business development, or
• commercial roles, preferably in scientific instruments, analytical
• equipment, or life sciences industry
• Proven track record of achieving revenue targets and driving business
• growth
• Experience in managing large customer base.

Skills and Competencies

• Proficient in English in read, write and speak; knowledge of Hindi and
• regional languages is advantageous
• Strong business acumen with ability to analyze data and derive actionable
• insights
• Advanced proficiency in MS Excel for data analysis, reporting, and
• forecasting
• Excellent communication and presentation skills to engage and influence
• at all levels, from technical users to C-suite executives
• Strong negotiation skills with ability to close complex deals
• Sales-driven approach; strongly motivated by targets and business
• outcomes
• Strategic thinking combined with execution excellence
• Ability to work independently and manage time optimally to prioritize
• and complete tasks
• Proven ability to build and maintain long-term customer relationships
• Comfortable with frequent travel across region (40-50% travel expected)
• Able to adapt to a constantly evolving business environment and changing
• market dynamics

Preferred Experience

• Experience with CMD products (Chromatography, Mass Spectrometry, or
• related analytical instruments)
• Background in contract management and warranty programs
• Experience in data analytics and business intelligence.
• Familiarity with pharmaceutical, biotech, research, or academic
• customer segments

What's in it for you

• Excellent career progression opportunities with a large and growing
• global organization
• Competitive salary, plus annual incentive bonus tied to performance
• Opportunity to work with cutting-edge analytical technology in the CMD
• division
• Comprehensive benefits package including health insurance and
• professional development
• Exposure to strategic business analysis and cross-functional leadership
• Work with a diverse, global team committed to enabling customers to
• make the world healthier, cleaner and safer

Location

Pune