Product Manager

Location: Mexico, Mexico City

As a Platform Product Manager, you will develop a comprehensive and bold product plan and set key business objectives (OKRs) for its capabilities. You will leverage your knowledge of platform services, as well as customer feedback and analytics to prioritize the direction and desired outcomes for the services enabled on the platform.

You will be a visible voice in the organization to champion the platform and tell our story. You will be a customer advocate and a platform expert to key stakeholders to ensure their needs are met and the product development team is getting the direction and support it needs to be successful. You will develop and actively maintain a product backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for customers and stakeholders. You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance.

Key responsibilities

• Understand customer problem statements and experiences to be solved
• Leverage customer insights from user experience research and analytics to iteratively design and deliver solutions
• Deliver a set of platform capabilities using customer analytics to drive prioritization
• Work across Thomson Reuters product, marketing, and technology teams to develop and maintain platform capabilities
• Maintain and refine a backlog: create user stories, acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy
• Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product
• Work in an Agile scrum team, ensuring the teams are aligned around similar goals and objectives
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction
• Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles

Required Qualifications

Have demonstrated success defining and delivering innovative platform capabilities. You will be a proven change-agent and will demonstrate a track record of success around leveraging leading-edge technology solutions, designing products, and partnering effectively with stakeholders to drive business outcomes.

Education/Experience

• At least 3+ years of experience working as a product manager of a B2B or B2C digital platform shipping multiple products and features
• At least 3+ years in Agile (Scrum preferred) environment, with a proven understanding of the development life cycle, including but not limited to requirements definition, user experience, development practices, testing, and deployment
• Understands the landscape of tools and technologies that developers use to bring products to market
• BS/BA required, MS/MBA a plus

Product Sense & Execution

• Demonstrated ability to design & deliver products with a customer centric approach
• Honed product development approach that includes leading with customer-driven innovation backed by qualitative and quantitative data
• Data driven and immersed in how well the product is delivering the customer benefit
• Track record of delivering high-impact iterative products that solve big customer problems, delivered on time and on budget
• Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision
• Proven ability to work under rapid development cycles with large teams to achieve a common goal

Collaboration & Communications

• Proven ability to take initiative within a matrix organization to build strong, productive relationships based on excellent communication and interpersonal skills
• History of partnering and collaborating with architects and engineers in writing clear user stories
• Ability to communicate complex concepts in easy-to-understand terminology
• Experience with technology and the ability to facilitate communication between business and technology teams
• Ability to articulate clear and concise specifications for new products and new features with a strong affinity towards the developer community
• Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization
• Proven ability to influence cross-functional team(s) without formal authority. Familiarity with financial concepts and financial/budget management

Preferred qualifications

AI Exposure - automating project manager task with AI tools.

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com