Senior Digital Employee Experience (DEX) Engineer

• Location: Charlotte NC - 600 S Tryon St.
• The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.
• If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary

Regular

Language Fluency: English (Required)

Work Shift

1st Shift (United States of America)

Please review the following job description

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

CRC Group is seeking a Senior DEX Engineer to improve how our workforce experiences technology. You will turn endpoint, application, and network telemetry into proactive remediation, moving our support model from reacting to incidents to preventing them. You will work across Modern Workplace, Service Desk, Infrastructure, Application, and Security teams to keep our operations productive and highly available.

Key Responsibilities

• Platform ownership
• Serve as the senior technical SME for our DEX tooling, covering architecture, configuration, optimization, and operational adoption.
• Define DEX standards, including content governance and a reusable library of queries, dashboards, and remediations.
• Analytics and insight
• Develop advanced queries and build dashboards, investigations, metrics, and alerts covering device health, logon performance, application reliability, resource utilization, connectivity, and configuration compliance.
• Build and tune experience scores and KPIs, and set baselines and targets with IT leadership.
• Perform root-cause analysis across endpoint, application, identity, and network layers.
• Automation and remediation
• Build scalable remote actions and PowerShell automation for proactive diagnosis and self-healing, with appropriate testing, security review, and change control.
• Design and run employee campaigns to gather sentiment, communicate with targeted users, and validate remediation outcomes.
• Process integration and reporting
• Embed DEX insights into incident, problem, change, and continuous-improvement processes, including ServiceNow integration.
• Produce executive and operational reporting that shows measurable gains in employee experience and incident reduction.
• Mentor engineers and service desk staff on using DEX data in daily operations.

What Success Looks Like

• Fewer incidents and repeat contacts for issues DEX can detect.
• Faster time to detect and resolve endpoint and application problems.
• Issues remediated automatically before employees report them.
• Experience scores that leadership can track and trust over time.
• Additional Locations: Morrisville NC, 3015 Carrington Mill Blvd, Dallas TX - 12377 Merit Dr., Alpharetta GA - 3460 Preston Ridge Rd