Client Solutions Manager - Retail, TikTok AUS - GBS

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

Purpose of Role

We are looking for a Client Solutions Manager (CSM) to join our Retail vertical. Our CSMs are solutions experts for their verticals, partnering with internal teams to deliver exceptional results and solutions and to drive client success.

Responsibilities

• Nurture and expand client relationships: Working with your Client Partner, the CSM will cultivate and elevate post-sale client connections, ensuring continued growth and satisfaction among advertisers.
• Cultivate long-term client relationships: Support regular business reviews, taking a consultative, forward-thinking approach to forge enduring client connections in partnership with the sales team.
• Proactively enhance campaign performance through conducting in-depth investigation of accounts, monitoring and dissecting ad campaigns, initiating improvements for enhanced outcomes.
• Drive data-backed insights to inform strategy and programs: Produce audience insights, analyse campaign performance data to produce data-driven business insights to enhance our go-to-market strategy and to inform vertical and market-wide programs
• Shape advertising strategy: Relay valuable marketplace feedback and contribute to refining our advertising strategy.
• Program management: Oversee marketing science solutions from feasibility assessment to test and learn design and for creative programs.
• Stay current with TikTok features: Maintain an updated knowledge base of TikTok’s features and ad units
• Product consultancy: In partnership with the Sales team, support education clients and agencies on product solutions, best practices, and ultimately fostering growth within existing business partnerships
• Cross-functional collaboration: Engage and collaborate with a diverse group of internal cross-functional teams.

Minimum Qualifications

• 5+ years of relevant experience in ad sales, brand marketing, digital media, or a sales-related support function, with experience working with Retail brands.
• Strong understanding of the digital media ecosystem, with the ability to translate high-level business objectives into actionable digital/media strategies and roadmaps.
• Proven ability to analyse data and translate insights into actionable, client-centric recommendations that drive business outcomes.
• Strong understanding of media KPIs and measurement, particularly across brand marketing and performance/automated buying environments.
• Excellent verbal and written communication skills, with the ability to translate complex or technical concepts into clear, compelling narratives for non-technical stakeholders.
• Strong stakeholder management and collaboration skills, with the ability to work effectively cross-functionally while also operating independently and taking ownership.
• Self-starter mentality, with the ability to thrive in a dynamic, fast-paced environment and navigate ambiguity.

Preferred qualifications

• Familiarity with ad verification and measurement partners, such as IAS, DoubleVerify (DV), and MOAT.
• Experience with Ad-Tech and Mar-Tech platforms, such as Google Analytics, Salesforce, LiveRamp, and Adobe.
• Experience developing client-facing digital/media strategies, measurement frameworks, or transformation roadmaps.
• Experience with Data Clean Rooms would be highly beneficial
• Experience influencing senior client stakeholders and turning complex data or technical solutions into commercially relevant recommendations.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Apply to this job