Capacity Planning Analyst Graduate (Video Safety Operations) - 2027 Start

Responsibilities

About the Team & Role

The Global TikTok Short Video Safety Operations (VSO) Planning Team will serve as the hub of operational excellence, responsible for evaluating and executing impactful global initiatives, creating comprehensive reporting structures, delivering data-driven insights, and optimizing resource allocation within the Global region. Capacity Planning is one of the major modules within the Video Safety Operations teams. It is primarily responsible for the planning of workforces within operations, aiming to achieve the business goals of the company, product and organizational levels.

As a Capacity Planning Analyst in the TikTok Planning team, you will be working with both cross-functional stakeholders and internal teams to provide accurate capacity forecasts, optimize resource allocation, develop and maintain capacity planning methodology, analyze operational metrics, and support decision-making processes on behalf of TikTok. You will also be responsible for identifying potential risks, recommending mitigation strategies, and ensuring that capacity planning aligns with business goals and growth projections.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

What will I be doing?

• Demand Forecasting and Allocation in Large-Scale Operations: Deeply understand the changing demands in the content safety field, accurately forecast based on business data and market trends, and ensure data-driven and efficient resource allocation.
• Resource Allocation Principles and Analytical Reports: Propose scientific resource allocation principles under the premise of business growth and cost control, write detailed analytical reports, and provide data support and decision-making basis.
• Team Guidance and Planning: Guide other analysts in the team to develop optimal resource planning based on different business scenarios, ensuring effective implementation of various business strategies.
• Alignment of Business Goals and Strategies: Maintain close communication with regional and business line leaders to ensure consistency in business goals and strategies, and promote the implementation of resource allocation plans.

Minimum Qualification(s)

• Bachelor’s degree in Business Analytics, Statistics, Mathematics, Economics, Industrial Engineering, Operations Research, or a related field.
• Strong analytical and problem-solving skills, with the ability to translate data into clear insights and recommendations.
• Proficiency in Excel and a basic understanding of SQL. Experience through coursework, academic projects, or internships is welcome.
• Basic understanding of forecasting, resource planning, or operations management, and an interest in capacity planning.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and meet deadlines.
• Clear written and spoken English, with the ability to communicate findings and work with teams across different functions.
• Willingness to learn, clarify requirements, and adapt to changing business needs.

Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Preferred Qualification(s)

• Internship or project experience in capacity planning, workforce management, business analytics, supply chain, or operations.
• Experience with data visualization tools such as Tableau or Power BI, or programming languages such as Python.
• Exposure to planning tools, process improvement, or system testing through internships or academic projects.
• Interest in content safety and the operations of large-scale online platforms.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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