Sr Product Manager, T-Mobile Money

Location: Bellevue, Washington

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The Sr Product Manager, T-Mobile Money helps define the product and business strategy for T-Mobile's banking portfolio. This role scans benchmarks and the competitive landscape, understands customer needs and business objectives, and turns them into a prioritized roadmap with clear sequencing, rationale, and business cases. It works closely with internal partners across T-Mobile and with external banking and platform partners to draft features, capabilities, requirements, and user stories, and to launch, run, and grow the business.

The role seeks opportunities across all elements of the business, including acquisition, product features and functionality, offers and promotions, and market expansion, to meet and exceed team goals.

The Sr Product Manager is a strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable and responsible for T-Mobile's internal and external products, platforms, services, and experiences created to achieve that purpose.

At a high level this means identifying the intersection of customer problems and unmet needs, technical feasibility, business goals, and funding, and leading a cross-functional team and key partners to deliver against the opportunity.

The Sr Product Manager is a versatile leader who brings deep customer empathy, critical thinking, and commercial, analytical, and leadership strength to deliver differentiated products that drive growth and positively impact customers' lives.

No day is the same for the Sr Product Manager. Day-to-day activities include conducting market research, generating product requirements, defining specifications, setting the long-term strategy of the product, creating the product roadmap, driving and supporting technical delivery end to end, defining scope for releases and product increments, partnering with development, program management, and marketing to define the release schedule, and supporting go-to-market activities as needed.

Responsibilities

• Owns the product roadmap end to end, from inception to implementation, tied to customer value and business objectives.
• Identifies target customers for existing and future products, and designs and drives end user product research.
• Scans competitors, benchmarks, and the market landscape to identify gaps, opportunities, and areas for innovation.
• Partners with the business, internal and external partners, and leadership to understand current customer experiences and identify areas of opportunity.
• Conducts analysis of quantitative and qualitative data to size opportunities, find root cause of issues, and prioritize investment, working with data scientists as needed.
• Leverages rapid, hypothesis-driven testing and experiments, such as prototypes and A/B tests, to inform direction and validate ideas before building.
• Builds and runs business cases, financial models, and the product P&L, including cost-benefit, ROI, and NPV analysis, and follows enterprise process to secure and maintain product funding.
• Translates strategy into detailed features, capabilities, requirements, and user stories that delivery teams can build against, including prototypes where useful.
• Owns and prioritizes the product backlog with engineering and IT partners, ensuring alignment on priorities based on business and customer impact.
• Partners closely with engineering and IT on feasibility and solutioning, and factors technical debt and long-term technical investment into the roadmap.
• Anticipates industry trends and incorporates their potential impact and opportunities into the product process.
• Identifies and shapes market expansion opportunities across new segments, channels, and offers.
• Defines product capabilities and drives their deployment through to launch, supporting go-to-market activities as needed.
• Builds dashboards and instrumentation to understand product and feature performance, and tracks product health and success metrics.
• Communicates, influences, and sells ideas at the VP level and below, including regularly delivering product presentations and ad hoc analysis to executive leadership.
• Qualifications: