Manager, Software Engineering

Location: Atlanta, Georgia

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Lead the teams that keep critical technology running—reliably, intelligently, and around the clock.

In this role, you’ll lead a software engineering and CSR Tier 1 DevOps team responsible for building, operating, and evolving the business-critical applications, data platforms, and integrations that power the organization. You’ll set the standard for reliable software delivery, production stability, observability, automation, and 24x7 operational readiness.

Working closely with technology and product partners, you’ll turn business and customer needs into resilient solutions while creating a culture of ownership, continuous improvement, and operational excellence. Your leadership will be measured by the quality and timeliness of delivery, the reliability of production environments, and the strength and effectiveness of your team.

This is an opportunity to shape how technology is built, supported, and continuously improved—while ensuring the systems customers and employees depend on perform when it matters most.

RESPONSIBILITIES

• Lead and develop software engineering and Tier 1 DevOps teams, ensuring effective delivery, production support, and team performance through coaching and performance management
• Own CSR production reliability and operational readiness, including monitoring, alerting, incident response, escalation, and recovery
• Drive improvements in DevOps practices, observability, automation, CI/CD, security, compliance, and overall engineering quality
• Manage production incidents, root-cause analysis, problem management, and corrective actions to reduce recurring issues and improve service reliability
• Partner across application, data, infrastructure, vendor, and upstream and downstream teams to resolve production and data integration issues
• Establish and track operational measures including availability, incident volume, MTTR, and SLA/SLO performance
• Oversee technical vendor relationships to influence product features and ensure alignment with operational and technical requirements
• Recruit and onboard qualified team members to strengthen engineering and operational capabilities and support project demands
• Perform other duties and projects as assigned by business management
• KNOWLEDGE, SKILLS, AND ABILITIES