Location: GBR - Sheffield
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!
Overview
We have an exciting opportunity for you to become an integral member of the TNS Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network.
You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability networks, as well as providing timely resolutions and quality assurance for customers.
Responsibilities
- Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:
- Monitoring and management of the Global TNS Payments network.
- Responsible for monitoring the health of network connectivity and performance.
- Monitoring and troubleshooting Linux servers hosting our payment application tools.
- Monitoring and troubleshooting of the IP transport network.
- Logging all service incidents in the incident management system.
- Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
- Working closely with internal technical support groups and third-party organisations in support of any given service incident.
- Post-incident impact analysis/support.
- Support of change management activities.
Job description provided by Transaction Network Services.
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