MSx Security Engineer III

General Purpose: An MSx Security Engineer III serves in a leadership role, providing guidance to and acting as an escalation point for junior team members of the MSx Security Engineering Team. This role is responsible for supporting customers in TPx's Managed Services environment, including products related to Networking and Security. This position includes designing, building, and deploying complex solutions, including but not limited to premise-based firewalls, routers, switches, access points, and SDWAN appliances.

Along with supporting our customers, the engineer III partners with our product engineering team for vetting new solutions and documenting current ones to improve workflow. This position works with other senior level engineers to develop cross platform solutions and evaluate products to best serve our customers. The Security Engineer III will act as the technical point of contact and the conduit for vendor relations, technical questions, and most challenging escalations from the Security Engineering Team.

Reports to (Supervisor/Manager): Works under the supervision of the Manager, MSx Security Engineering Essential Duties and Responsibilities: Duties include, but are not limited to, the following: Position is responsible for researching and continuously staying apprised of new trends, threats, and technology as pertinent to the offerings of TPx. In depth knowledge of Fortinet and Meraki product lines including configurations (firewalls, switches, and access points).

Proficiency with FortiManager and FortiAnalzyer is highly desired. Acting as an escalation point for lower tiers to assist with questions and partnering with them to help resolve. Providing consulting support for client environments to include technology planning and best practices, emphasizing security via technical discussions. Planning, designing, and deployment of cloud-based FortiGate platforms and UTM offerings.

Proficient with network diagrams and ability to use Visio to help create as needed. Managing assigned tickets to drive resolution and customer satisfaction. Communicating with customers, sales staff, or marketing staff to determine customer needs. Responsible for escalations from the Managed Services Support Team and within Security Engineering Team. Working closely with Project Managers and Implementation Specialists to ensure customer timelines for installations are met.

Assisting the Managed Services Support Team as needed or directed by MSx management. Required to participate in after-hours installations and escalations as needed. Other Responsibilities: As directed by MSx Management Required Qualifications: Minimum 7-10 years IT/Network/Telco/Security work experience Previous experience in a leadership or trainer role Proven design/build experience with SMB and enterprise network environments Customer service experience and positive attitude Strong technical and troubleshooting skills Understanding of LAN and WAN with an emphasis on best security practices, IP routing protocols and topologies, switching technologies, VLANs, packet-level performance analysis and application troubleshooting, Wireshark, DHCP, DNS, VPN, Microsoft Visio/Office Suite Deep understanding of configuring routing protocols, such as BGP and OSPF Excellent written and oral communications skills Ability to work independently Bachelor's degree in Information Systems or related experience Industry recognized certifications (NSE/FCP/FCSS, CCNA, CCNP) In-depth knowledge of Fortinet, Wi-Fi, SIP/RTP, VoIP and Video, DNS, SMTP, HTTP/HTTPS/SSL NSE 4/FCP required.

NSE 5,6,7/FCSS desired Experience with Fortinet SD WAN Other Qualifications: Programming experience -- Python experience highly desired Knowledge of other firewall vendors is highly desired (Palo Alto, SonicWall, etc.) Microsoft AD, Email, Virtualization knowledge/experience highly desired TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.