Customer Engagement Consultant

Location: Chicago, Illinois

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Team Overview

Our Global Delivery team partners closely with TransUnion’s strategic and high-value customers to understand their business needs and support successful delivery of solutions such as prescreen, analysis, and portfolio review services. The team works cross-functionally with Sales and other internal partners to translate customer requirements into effective solutions while supporting some of TransUnion’s key revenue-generating products and customers.

This role reports directly to a Senior Manager within the Customer Engagement division.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Experience translating business, technical, and functional requirements and collaborating with technical teams to support customer and business needs.
• Demonstrated experience managing multiple assignments, prioritizing workloads, and meeting expectations in a fast-paced environment.
• Familiarity with data capture, data management, or related data-processing activities.
• Strong customer-facing experience and the ability to communicate effectively with both technical and nontechnical audiences.
• Required Knowledge and Experiences
• A bachelor’s degree or equivalent relevant work experience, preferably within the financial services industry.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts in clear, nontechnical language.
• Experience working with internal and external customers and collaborating effectively with technical partners.
• Strong problem-solving and decision-making skills, with the ability to work independently and manage competing priorities in a fast-paced, frequently changing environment.
• Experience working with data, with strong organizational skills and attention to detail.
• Additional Locations: Reston, Virginia, Crum Lynne, Pennsylvania