Senior Salesforce Consultant (Technical | AI-Enabled | Media Cloud & Agentforce)

Senior Salesforce Consultant

(Technical | AI-Enabled | Media Cloud & Agentforce)

📍 Location: South Africa (Remote-first)

🕒 Full-time | Permanent

• We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce.
• We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions.
• This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership, while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation.
• You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes.
• ⚠️ This is not a BAU/support role.
• We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments.

🚀 Main Duties & Responsibilities

Translate business requirements into scalable, well-architected Salesforce solutions, moving from AS-IS to TO-BE design

Lead client-facing engagements

Discovery workshops

Requirements gathering

Solution walkthroughs and playback sessions

Own end-to-end configuration across environments

• Objects, fields, record types, page layouts
• Validation rules, approval processes
• Security model (roles, profiles, permission sets)

Design and implement advanced Flow automation, including

• Cross-object logic
• Error handling frameworks
• Scalable, maintainable automation patterns
• Deliver solutions across core and emerging Salesforce capabilities, including:
• Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle)
• Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)
• Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to:
• Accelerate and validate metadata configuration
• Support solution design and edge-case handling
• Generate documentation, test cases, and implementation artefacts
• Improve delivery speed and quality
• Contribute to solution architecture discussions, working closely with Technical Architects
• Design and maintain scalable data models, including industry-specific schemas (e.g. Media Cloud)
• Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)

Own and contribute to testing strategy

UAT

Regression testing

Release readiness

Work within structured delivery environments

• Agile sprint planning
• Estimation and backlog management
• Release and DevOps processes
• Build reports, dashboards, and analytical solutions to support business decision-making
• Support pre-sales activities, including demos and solution shaping
• Mentor junior team members and set standards for quality and best practice

🧠 Knowledge & Experience Required

5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment

Proven experience delivering end-to-end Salesforce implementations, not just incremental enhancements

Strong hands-on experience with

Salesforce Flow (essential)

Data modelling and relational data structures

Security and sharing models

Experience across

• Sales Cloud and Service Cloud
• Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial
• Exposure to Media Cloud or other Industry Clouds is highly advantageous
• Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus

Strong experience with

• Integrations and AppExchange tools (e.g. document generation, e-signature, telephony, marketing platforms)
• Data migration and ETL tools (Data Loader, Workbench, etc.)
• Experience working in Agile delivery environments with DevOps practices (Jira, Git, CI/CD, SFDX)
• Hands-on use of AI tools (Claude, ChatGPT, or similar) in Salesforce delivery is essential, including:
• AI-assisted metadata configuration
• Automation design and debugging
• Documentation and testing acceleration
• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

🎯 Strong Differentiators

Experience in a Salesforce consultancy / partner environment

Certifications

Salesforce Administrator (required)

Advanced Admin, Platform App Builder

Consultant certifications (Sales, Service, Experience, etc.)

Experience with

• Media, advertising, or industry-specific implementations
• AI-enabled Salesforce features (Agentforce, Einstein, automation augmentation)
• Field Service, Omni-Channel, or Service operations
• Marketing automation (Marketing Cloud / Account Engagement)
• Data/analytics tools (e.g. Tableau)
• Exposure to enterprise-scale or multi-org implementations

👀 This Role Is a Strong Fit If You

Have worked in a consulting or multi-client Salesforce environment

Are comfortable moving between

Requirements gathering

• Solution design
• Hands-on configuration
• Have delivered complex implementations (e.g. case management, service operations, media workflows, or marketing automation)
• Can confidently lead client conversations and shape outcomes, not just execute tasks
• Enjoy solving ambiguous, complex problems and turning them into structured, scalable solutions
• Actively use AI tools to enhance delivery quality and speed, not just as an experiment
• 🌍 Why Join Us?
• Remote-first role based in South Africa — work from anywhere

Work on cutting-edge Salesforce capabilities, including

• Media Cloud (complex, industry-specific implementations)
• Agentforce (AI-driven transformation within Salesforce)
• Be part of a consultancy that treats AI as a core delivery capability
• Collaborate with experienced Architects and high-performing teams
• Clear progression path toward Solution Architect / Technical Architect
• Exposure to diverse industries and high-impact projects
• A culture that values autonomy, quality delivery, and continuous improvement